We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Jun 13
Fast service and professional workers
Never have problems every one that works at bank 5 always very professional and courtesy..obregada..
Carlos
Jun 13
The customer service was excellent
The customer service was excellent, explained everything to me
customer
Jun 08
Jen at the President Ave office is why…
Jen at the President Ave office is why I go there. She’s awesome!
Claudia
Jun 07
Thank you for being on top of my account
My experience began with a notification from Zita of a charge to my checking account. This was a hack since neither my husband nor I ever dealt with the account where the withdrawal originated.
I immediately went to the Somerset branch where both the manager, Donna and Renee Ferreira helped me.
Renee, in contact with Zita, guided me throughout the process and went above and beyond to help with this very upsetting situation. She spent a lot of time answering all my questions and getting answers to this problem.
I appreciate the consideration of my needs being met by Renee, Zita and Donna. They are true professionals and an invaluable asset to Bank5 customers.
Elizabeth
Jun 07
Opening checking and savings acct also…
Opening checking and savings acct also changing American money to Canadian money.
Lumenia Brito was delightful to work with.
Maria
Jun 06
It was great working with Luke on our…
It was great working with Luke on our refinance of all our loans and the new truck. It was a pleasure and look forward on doing more with Bank 5 !!!
Very Satisfied
David Gardikis
Jun 05
Amazing job
Amazing job, Lumenia Brito the best manager that I have in every Bank
Adonis Hernandez
Jun 05
Miguel and his team at BankFive
I had a wonderful experience working with Miguel and his team for my mortgage loan. Miguel had knowledge and experience which created a very comforting experience for myself. He guided me throughout the entire mortgage process and offered great guidance. I absolutely enjoyed working with him and his team and highly recommend him.
Jasira
Jun 05
Bank five fall river
Teller was very nice and helpful
Krystal the branch manager was very helpful
Henry
Jun 05
I was made to feel like I mattered
I was made to feel like I mattered. I have a disability and I was accommodated. I am very appreciative of that.
Melanie
Jun 05
The lady explained to me about what I…
The lady explained to me about what I needed to know
William
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