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We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 3 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
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June 11
Bank Five is where you go and are …
Bank Five is where you go and are treated with respect and like you're family !
marisa pascoal
June 10
Victoria was amazing
Victoria was an amazing, kind, sweet and helpful young woman with great knowledge of banking. I thank her so much for all her help💙
June 09
I had not applied for a mortgage since…
I had not applied for a mortgage since 1995! Bill Dawson and the team at Bankfive were amazing at answering the many questions I had. Most of all Bill Dawson and the team made me feel like I was a priority and that they were just as interested in reviewing my application and making sure that we would meet our closing date and we did. Equally important the interest rate was beyond competitive with Market rates. Thank you Bill and Bankfive....shout out to Vaida who was always on top of the process also!
June 09
Great from start to finish
Great from start to finish! Patient and very knowledgeable.
June 09
Susana could not have been more…
Susana could not have been more professional,knowledgeable,kind and courteous while guiding me through the mortgage process.I am grateful for such a positive experience!
June 07
Pedro Pelicas was the best!
Pedro Pelicas in the Acushnet Avenue branch in New Bedford handled our heat loan application and closing from start to finish. He was amazing. The whole process went very smoothly and he went above and beyond (even helping us notarize some documents on an unrelated transaction and personally delivering them to my parents house in Westport). Talk about customer service!
June 06
Hello great job switching my account to…
Hello great job switching my account to direct deposit!
June 02
Highly Recommended
Lisa and Vaida were great to work with in securing a mortgage for my new house. I would recommend them highly.
June 02
It was a pleasure to do business with…
It was a pleasure to do business with Bank5 and the employees who assisted me. They were friendly . Informative, and professional.
May 27
Hi..I wanted to Thanked Ismael Tavares
Hi..I wanted to Thanked Ismael Tavares. For goin above & beyond for helping Me. We need more ppl like him always to help ppl always greets them with a smile 😃 Ppl are Very nice there & a great place to go too.Thank u bank 5 ❤
Joseph Hebert
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We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Wed: 7:30 a.m. to 5:00 p.m.
Thurs - Fri: 7:30 a.m. to 7:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on desktop. To start a video chat on mobile, please download our Video Banking app from the Apple App Store, or the Google Play Store. Please note that video chat is currently only available during the following hours:

Mon - Fri: 9:00 a.m. to 5:00 p.m.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.

Email: Use the contact form below to contact us about non-sensitive matters.
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