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We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 4 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
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Trustpilot
January 05
Bank5 did an excellent job from initial…
Bank5 did an excellent job from initial app to final closing … they met my timeline and reevaluated the appraisal to a higher amount per my request… very professional but flexible to meet my needs
Rich
Trustpilot
December 14
I could not have been happier with my…
I could not have been happier with my experience with BankFive! Communication and service was exceptional!
Rebecca
Trustpilot
December 08
Excellent service!
Excellent service! Jim Hanewich was fantastic to work with and made the process of getting a pre-approval letter and qualifying for our final mortgage seamless and relatively effortless on our part. We got a great rate and are very happy with the final outcome. Would highly recommend!
Alexandra
Trustpilot
October 13
Great experience
Great experience, service was outstanding.
David
Trustpilot
September 28
Lisa Cleary was fantastic to deal with…
Lisa Cleary was fantastic to deal with at Bank V. After my dad passed, she was instrumental in helping me to understand his accounts and how to handle them. Please give her five stars! Alan Kaplan
alan
Trustpilot
September 15
Very good treatment of customer.
Very good treatment of customer.
Lois
Trustpilot
September 15
Great Service!
Great Service!
Matthew
Trustpilot
September 07
BankFive was efficient and…
BankFive was efficient and professional. I would recommend them to anyone purchasing a home.
Elisabeth
Trustpilot
August 30
I can safely entrust my finances
I can safely entrust my finances. Competent staff, knowledgeable and helpful in many matters.
Paul Rich
Trustpilot
August 25
Bank five blows all other financial…
Bank five blows all other financial institutions out-of the water. The customer service is unmatched. I highly recommend bank five to all. The Bristol RI location is phenomenal. They are the nicest people and on the ball at all times. The fraud detection debt. has saved me more than once. In this day and age, you cannot be too careful and knowing I have Bankfive on my team gives me true peace of mind.
Robin
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We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Wed: 7:30 a.m. to 5:00 p.m.
Thurs - Fri: 7:30 a.m. to 7:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on desktop. To start a video chat on mobile, please download our Video Banking app from the Apple App Store, or the Google Play Store. Please note that video chat is currently only available during the following hours:

Mon - Fri: 9:00 a.m. to 5:00 p.m.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.
 

Email: Use the contact form below to contact us about non-sensitive matters.
 
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