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We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 4 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
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Trustpilot
July 01
Excellent service, speedy responses!
I had a very easy, smooth, and friendly experience with BankFive - all of the staff were helpful, knowledgeable, prompt, and professional. Highly recommended!
AndrewT
Trustpilot
June 22
Their attention to customer needs is outstanding.
I've only ever had good interactions with them, and they treat everyone with dignity. Their attention to customer needs is outstanding.
Naomi Lynch
Trustpilot
June 03
Bank Five has the nicest people to help…
Bank Five has the nicest people to help with the borrowing process.. Recently we closed on a loan through Bank Five. As self employed people borrowing is always a complicated process, but they guided us through to a very smooth transaction. We definitely chose the right lender and would highly recommend .
Nina Fulton Tolken
Trustpilot
May 19
Excellent Service!
Overall great experience- very knowledgeable and responsive!
Sagar Makanji
Trustpilot
May 17
Exceptional service!
I've had a wonderful time thus far! I'd be happy to suggest BankFive to my friends and family. Exceptional service!
Harvey Crespo
Trustpilot
May 11
Excellent teamwork
The entire team has been excellent to work with! Yubetzy, Vaida and Wil went over and beyond in supporting two real estate transactions for us. We are very happy with our terms and so appreciative of the the level of care from everyone on Wil’s team.
Jenn Z.
Trustpilot
April 20
Professional Service!
Professional Service! The staff at Bank Five are friendly and quick to answer any questions I have. Very helpful, Always a pleasure doing business at this bank.
Vincent
Trustpilot
April 14
BankFive knows MassSave
Working with BankFive was quick, efficient, and comprehensive. They were familiar with the MassSave HEAT Loan process and helped make the process as smooth as possible.
Carl
Trustpilot
March 30
BankFive offers the human touch
Our dealings with BankFive has been wonderfully supportive and clear. They give you a human touch that not all financial institutions offer. Michael was amazingly helpful was with our mortgage last Spring and Alycia made it possible for us to get a RISE HVAC loan this month, both experiences were easy and fast.
Hilary R
Trustpilot
January 28
Mitchell and his team were AMAZING
Mitchell and his team were AMAZING. They kept on top of us to make sure we were taken care of. I so appreciate his help. We received our package in a quick and complete manner. THANK YOU MITCHELL!
sybilla solis
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We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Wed: 7:30 a.m. to 5:00 p.m.
Thurs - Fri: 7:30 a.m. to 7:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on your phone, tablet, or computer. Please note that video chat is currently only available during the following hours: Mon - Fri: 9:00 a.m. to 5:00 p.m.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.
 

Email: Use the contact form below to contact us about non-sensitive matters.
 
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