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We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 3 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
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Trustpilot
March 05
Great customer service very…
Great customer service very professional and everything was explained very clear. Love that you guys offer e savings account with a competitive interest earning rate.
Donny
Trustpilot
March 04
Good bank with excellent service
Good bank with excellent service. I have been with this bank for many, many years and I have never had anything but excellent treatment and experiences with them.
Elaine
Trustpilot
March 04
Exceptional Customer Service
Needed to reach out to Customer Service regarding our mortgage. The folks on the phone were very helpful and responsive, even called me back when needed.
Wendy
Trustpilot
March 03
Always friendly service;))
Always friendly service;))
maria botelho
Trustpilot
March 03
Alicia does her job very well!
Alicia took very good care of me she is super sweet and knows what she’s doing behind that counter! . Went to open an account and she recommended the lucky piggy account and I will be making more deposits in the future I hope to win the $1000 one day
Dylan
Trustpilot
March 03
Great service
Great service. Thank you.
Thomas Spero
Trustpilot
March 03
My experience with BankFive was great
My experience with BankFive was great. Everyone was very friendly and helpful. Would definitely recommend them.
Escolastica
Trustpilot
March 03
Found a good bank with a CD offer I'd…
Found a good bank with a CD offer I'd like. Process was easy to sign up and get started.
Charles
Trustpilot
March 03
The Somerset branch is always amazing
The Somerset branch is always amazing. Everyone is helpful, polite & willing to answer any questions. I moved out of town, but still drive to the Somerset branch to do all my business.
Jaime
Trustpilot
March 03
Great experience
Never had any issues with this bank. Overall a great experience.
Mallory
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We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Fri: 7:30 a.m. to 5:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on desktop. To start a video chat on mobile, please download our Video Banking app from the Apple App Store, or the Google Play Store. Please note that video chat is currently only available during the following hours:

Mon - Fri: 10:00 a.m. to 2:00 p.m.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.
 

Email: Use the contact form below to contact us about non-sensitive matters.
 
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