We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Oct 30
Krystal and Monica at the main branch…
Krystal and Monica at the main branch were terrific. Thank you for helping with my account and card issue so quickly.
Annaleis
Oct 29
Great Service
The representative was friendly and helpful and the process to open the account was easy.
Mark
Oct 29
The process of getting my accounts up…
The process of getting my accounts up and running was so smooth and simple! Victoria is an absolute gem and so amazing at her job.
Andreea
Oct 29
Bank five Dartmouth branch , always helpful!
My experience at the Dartmouth branch was once again extremely pleasant, for the second time Cristina helped me solve the problem I was having with one of my accounts.. not only was she informative but extremely courteous as well..
Eduarda Raposo
Oct 29
I have been a loyal customer of Bank 5…
I have been a loyal customer of Bank 5 for many years, and my experience with them has always been positive. Every time I visit or call, I am greeted with professionalism and courtesy. The staff are consistently helpful, attentive, and willing to assist with any inquiries or issues. Over the years, I've built a trusting relationship with this bank, and I appreciate their commitment to providing excellent service. It's rare to find such dependable banking support, and I am grateful for the consistently good experiences I've had with Bank 5 .
Michael
Oct 28
Using the app
Using the app was very easy. I was able to find all the information I needed.
Deborah
Oct 28
I've been a loyal customer for over 25…
I've been a loyal customer for over 25 years very happy with everything.
cathy
Oct 28
Ashley Branco County Street Branch was…
Ashley Branco County Street Branch was extremely helpful and professional in organizing our affairs.
Pardon
Oct 28
The customer service was excellent and…
The customer service was excellent and resolving my issue and answering all my questions
Christine
Oct 23
Every time I've gone to bank 5 its…
Every time I've gone to bank 5 its always been a pleasant experience. The employees are always nice and helpful.
Lisa
Oct 21
Professional and prompt
Amber Lecuyer was professional and prompt notifying us of an inactive account and then
sending me Docusign form
E A Waring
Oct 17
I have been with Bank 5 at least 20…
I have been with Bank 5 at least 20 years and I never had a problem you a great people to work with and you are a great company I would recommend use to my friends and family
Roxanna
Oct 17
The person I dealt with had a lot of…
The person I dealt with had a lot of patience and was very helpful in getting my issue resolved.
Maria
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