We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Nov 13
The staff was excellent as always they…
The staff was excellent as always they are all very helpful. I always appreciate them.
Laura
Nov 12
Everyone at Bank five is always very…
Everyone at Bank five is always very Professional and knowledgeable. I have always been given great advice! Thank you
Maureen
Nov 12
Satisfied with the experience
I have always been grateful for the personal service the Bank is able to provide. I deal with many different banks both local and national. You don't realize what a difference it makes being able to talk to a human. Carla Rollocks was able to get me a better rate. She was personable, knowledgeable and was clearly well versed in navigating the process. I was in and out of the office in less than twenty minutes.
Elliott
Nov 12
A helping hand
The person that helped me understood exactly what I was trying to accomplish and walked me through exactly what i had to do. Very patient and supportive.
Joseph
Nov 11
I was properly informed and helped with…
I was properly informed and helped with care. I can call and feel comfortable enough to know I'm not an inconvenience. The representatives are always willing to help and make sure before they hang up with me, that everything has been accomplished.
Maria
Nov 09
I highly recommend BankFive for anyone…
I highly recommend BankFive for anyone seeking exceptional local banking services. Their team is friendly, knowledgeable, and always willing to go the extra mile.
Jacob Elliott
Nov 04
BankFive has been our bank since Covid…
BankFive has been our bank since Covid time. When other big banks were too busy to take care of big clients, BankFive helped us through the difficult time during Covid, and we are forever grateful.
Ernie
Nov 04
I always received professional and…
I always received professional and courteous service at Bank 5.
Maureen
Oct 30
Krystal and Monica at the main branch…
Krystal and Monica at the main branch were terrific. Thank you for helping with my account and card issue so quickly.
Annaleis
Oct 29
Great Service
The representative was friendly and helpful and the process to open the account was easy.
Mark
Oct 29
The process of getting my accounts up…
The process of getting my accounts up and running was so smooth and simple! Victoria is an absolute gem and so amazing at her job.
Andreea
Oct 29
Bank five Dartmouth branch , always helpful!
My experience at the Dartmouth branch was once again extremely pleasant, for the second time Cristina helped me solve the problem I was having with one of my accounts.. not only was she informative but extremely courteous as well..
Eduarda Raposo
Oct 29
I have been a loyal customer of Bank 5…
I have been a loyal customer of Bank 5 for many years, and my experience with them has always been positive. Every time I visit or call, I am greeted with professionalism and courtesy. The staff are consistently helpful, attentive, and willing to assist with any inquiries or issues. Over the years, I've built a trusting relationship with this bank, and I appreciate their commitment to providing excellent service. It's rare to find such dependable banking support, and I am grateful for the consistently good experiences I've had with Bank 5 .
Michael
Oct 28
Using the app
Using the app was very easy. I was able to find all the information I needed.
Deborah
Powered by
