We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
May 22
Drive up window service
Drive up window services great for quick visit and not necessary to get out of car.
Janet
May 21
The fact that I did receive a call back…
The fact that I did receive a call back from a manager who actually listened to my concerns and made things right.
Maria
May 21
I have been with the Bank Five for…
I have been with the Bank Five for decades. The people with whom I have been dealing with such as Ms. Linda Pamplona, Ms. Nicole Mazeda, Ms. Veronica Andrade to name few, are the top notch banking specialists who have time and again gone out of their way to help resolve issues for the clients that include me. I will always be a loyal client to Bank Five and bring many more clients for the people to experience the marvel of comfortable banking through these dedicated bankers.
John
May 21
My husband and I went to bank five at…
My husband and I went to bank five at County St Branch, and Lumenia Brito helped us very professional and excellent service.
Maria
Maria
May 21
Excellent customer service
. I normally use the atm for all transactions but I've never had any issues with Bank Five customer service. Always polite and vary friendly
Tracey Mello
May 21
Great service!
Teller was readily available; service was quick and accurate; teller was personable/friendly.
Christopher
May 21
Great Service
Linda was very pleasant and informative. She provided us the rate we were looking for and completed the paperwork in a timely manner. We also did not have to wait for an unreasonable amount of time or make an appointment to do our business with the bank.
Carol
May 21
5 stars!
I usually use the drive-up window, but whenever I need to go into the lobby, I'm always greeted with a smile and pleasant greeting. Nice group of people.
ND
May 21
what made my experience great was that…
what made my experience vgreat was that they were very helpful an kind throughout the whole process
Alexandre
May 21
Excellent help with my problem
Excellent help with my problem, understanding thru out. My interaction was with customer service.
Patricia
May 20
It was a seamless and easy process from…
It was a seamless and easy process from start to finish. Staff were great to work with and very helpful.
Great experience all round.
Gerard Keaveney
May 19
Banking clerks are very professional.
Banking clerks are very professional.. always smiling to greet and help. Any ibanking issues... they are willing to help us understand where problem
happened.
Rose Dufault
May 19
The representative was knowledgable and…
The representative was knowledgable and friendly.
Randi
May 19
Customer service is always quick and to…
Customer service is always quick and to the point. On the phone or online, they're great, & dedicated to helping you figure out your issues as quickly as possible.
Ashley D
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