We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Apr 15
Called about not being able to access…
Called about not being able to access account. Woman I spoke with emailed me the tax document I needed. She was very quick and efficient!
Susan McGarry
Apr 15
The operator was very friendly and…
The operator was very friendly and helpful. Helped me without compromising my info.
Dale
Apr 10
We have banked with BankFive for 38…
We have banked with BankFive for 38 years. Everyone has always been very friendly and helpful, in person, online chats, or phone calls.
Mary
Apr 08
The lady that help me was very helpful…
The lady that help me was very helpful and completed the paperwork I asked for..
Brenda
Apr 08
The staff is always professional and…
The staff is always professional and pays extreme attention to detail and the products I am looking for.
Frank
Apr 08
Very nice and helpful and answer…
Very nice and helpful and answer everything the was asked
Terry
Apr 04
Peace of Mind After a breach and hacking of our home…
After a breach and hacking of our home internet , we were gifted with the fact of ALL our home financial scene had to be changed . This included banks , CC etc…
From the first time we contacted Bank 5 with our situation, they went into action . Everything was shut down , new debit cards in mail , reassignment of all our accounts was done and the best part, the pleasantness and compassion it was done with .
Over a week of making sure we were set-up with the proper numbers in the right places and the security that was shown to us , we were very much at ease .
No Long waits on the , all the right questions and answers were touched upon . The follow up on us to make sure we had made a substantial payment w our new account , 2 associates called us within 2 minutes to make sure it was us not the scoundrels after our hard earned assets again .
Hats 🎩 off to all involved. We live far away from Fall River and still bank with Bank 5 . We have been with the institution between us 2 for over 90 years.
Thank You for Everything
P & B
Bradley
Apr 01
Customer service was very helpful and…
Customer service was very helpful and professional
Daniel
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