We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Mar 13
I love Bank Five always protects my…
I love Bank Five always protects my assets and treat me as an valued customer
Nicole
Mar 11
Always a great experience doing business at Bank 5
Regardless of what my banking needs are on any given day I am always met with professionalism and courtesy. I am always comfortable doing business with Bank 5 and will continue to in the future.
Evylyn
Mar 10
I stopped in on my day off made a…
I stopped in on my day off made a couple of transactions and was on my way.
F. Ferreira
Mar 10
Everyone was helpful & willing
Everyone was helpful & willing, consulting other staff members to get the answer we needed. Thank you
Cynthia
Mar 08
Great Customer Service
Isabel was knowledgeable, professional and friendly. She answered all my questions and made me feel confortable that the process was being handled successfully.
Frank
Mar 08
BankFive is awesome customer service
I am happy that they offer me to open an account. Always great customer service. Fast and friendly. Great banking.
Melinda
Mar 07
Excellent Customer Service
While travelling abroad, I contacted customer service to request an emergency stop payment on a check. Kyle Cabral professionally walked me through the process, emailed approval documents, and completed the process in just a few minutes. Excellent service.
Richard
Mar 04
I applied for a personal loan today
I applied for a personal loan today, and received the quickest and BEST service ever!! I have been a bank five customer since 2004 give or take a year. My experiences are usually in Dartmouth and have never had issue. The associates are always friendly and knowledgeable and speedy. Customer service is always top notch. But today was different, I met with Anthony Pauline to apply for a loan. We chatted about my banking needs and started the process, the only difference was this time I received service that was way beyond my expectations. Anthony thoroughly reviewed everything with me, explained the processes and gave an estimated closing date. I got to him my documents that were needed and within a few hours, he had everything ready and processed and we signed on that loan the SAME DAY!!! We digitally closed on the load which extremely surprised me, as he informed me Bank Five is very digital/online. Anthony followed up with me after and asked if everything was satisfactory and if needed any further assistance not to heist to call him. Thanks BANK FIVE!!
Mike
Mar 03
Great customer service
Great customer service, the staff are very pleasant and always willing to answer your questions.
Scott Bike
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