We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Mar 12
He was very professional and worked …
He was very professional and worked with me trying to get my problem resolved
Jacinto
Mar 12
Friendly fast service
Friendly fast service went in to do a withdrawal. Teller was very nice and pleasant. Happy to be a customer at Bank 5
Joh
Mar 12
Donna was able to explain the process…
Donna was able to explain the process of my account to my understanding.
ROBERT DEPIN
Mar 12
The ease and comfort of a bank who has…
The ease and comfort of a bank who has your understanding
Erin
Mar 12
It is always a pleasant visit
It is always a pleasant visit. The staff are great and very helpful.
Elizabeth
Mar 11
Dennis Hughes was continually provided…
Dennis Hughes was continually provided me with updates as the process was proceeding. These updates helped us be an ease .
Peter
Mar 10
Bank Five, the bank to use!
The young man that helped me was awesome! He was so helpful, kind and funny!
Susan
Mar 10
BankFive a Great Bank
I have been with BankFive for 30 years. The Swansea Branch has been the greatest. Jared S. has been invaluable, trustworthy, an asset and made a significant difference in my banking needs.
Joseph Rapoza
Mar 10
Everyone at the branch is always…
Everyone at the branch is always pleasant and helpful
Francesca D.
Mar 10
Bank Five Customer Friendly!
Bank Five is by far the best bank that we have ever worked with. The bank and it's employees go above and beyond to serve the needs of their customers.
Marie Pepin
Mar 05
BankFive is the ABSOLUTE BEST
BankFive is the ABSOLUTE BEST.
Prior to working with BankFive, I had been approved by a large lender for a mortgage loan. Unfortunately, that fell through due to some legal requirements that the other lender could not resolve, as they were not equipped to handle specific MA state laws. I reached out to BankFive and was able to fast track an application, get all my documents in quickly, and have a conditional approval quickly and efficiently! My rate was even lower with BankFive than the other lender, so I ended up saving in the end!!
The mortgage process is stressful, but my loan officer Jim Hanewich was AMAZING. He was extremely communicative, fast and efficient, and overall just a great person to work with. Not only did he explain everything and help me get my mortgage approved and closed, but he also calmed my anxieties throughout. He was my advocate to help us close on time, even in the midst of a historic blizzard, and I cannot say enough about how amazing working with him was! Buying a home is extremely stressful, but working with Jim and BankFive helped ease all of the anxiety related to the lending piece of it all!
Thank you to Jim and the BankFive team!!
Bree
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