BankFive Reviews

Read what our satisfied customers are saying about their experiences with BankFive.

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We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.

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Jun 20

they were ( Liz And nicole) very helpful ,courteous and did a fabulous job and I will certainly go to them for a tedious and difficult task.

Flavian Starvish

Jun 20

Friendly teller. Fast service

Ava Gagnon

Jun 20

I've been with Bank5 for just over a year & I've been very happy with the service. Everyone is always pleasant & helpful.

Kathi

Jun 19

Great customer service and didn't have to wait long for the transaction.

Kerry

Jun 18

I’ve been with Bank Five for many many years 100% satisfied with your customer service

KATHLEEN SYLVIA

Jun 17

Great bank to do business with. Staff are very polite

Aristides

Jun 17

Knowledgeable staff made it easy to understand

John Nery

Jun 16

the tellers always get it right they care they remember they are kind and courteous. even the manager says hello

Michelle

Jun 14

Good bank. The staff are helpful, especially the tellers.

David Joseph

Jun 13

Great always very good

Benjamin

Jun 13

I had an issue with my business checks that was ordered for me. Between the check company having my old address and additional information that was incorrect my stress level was through the roof. I spoke with Nicole Macedo and she had everything corrected and my checks in hand in less then 4 days. She is by far the easiest and most professional employee from bank 5 that I had ever worked with. Not only does she handle every situation professionally she has an amazing sense of humor. She’s is my go to with any issue. ⭐️⭐️⭐️⭐️⭐️

Phillip

Jun 12

New Main office was opened. The staff both young ladies; ( the teller I’ve seen many times) where very welcoming!

Nancy

Jun 12

Quick and efficient. A Teller opened a window when there were 4 people in line.

Scott

Jun 12

I went to the drive-through. My transaction was simple and pleasant. Thank you.

Gina DeMello

Jun 12

On line banking is easy to navigate and very helpful

Kellie

Jun 12

Always friendly and courteous.

Mike

Jun 12

The staff at the bank were very helpful and knowledgeable and us feel very welcome

Mario

Jun 11

Always a great experience at the Flint branch. I needed a document notarized and Stephen and Cynthia made things as smooth as possible. They are always kind and helpful at this branch.

Bri

Jun 11

Tellers are always great. Love banking with BankFive.

Jun 11

I had a problem related to the Bill Pay function. I’ve used it for many years to pay bills from utilities to credit cards and never had a problem. It seems Blue Cross Medex is not recognizing payments to my account. I have two other Blue Cross products I’m paying through Bill Pay with no problem. This tells me the problem belongs to Blue Cross. Bank Five’s personnel put through Stop Payment for me free of charge and added back the amount to my checking account. Just the solution I needed so I could pay Blue Cross through their own electronic payment system, which is much less convenient for me than Bill Pay. I still have much confidence in Bank Five’s Bill Pay service.

Wayne Swift