We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Oct 15
Very knowledgeable quick help with what…
Very knowledgeable quick help with what I needed
Karen Dutra
Oct 15
Staff are polite and pleasant. They take the time to explain a service and allow you to ask questions without feeling rushed.
Staff are polite and pleasant. They take the time to talk with you and call or look info up
The service is prompt or they acknowledge you’re there and they will be with you shortly.
The staff always ask if there is anything else that they can help you with before you’re done on the phone or in person
Paula A Assad
Oct 15
Very informative
Very informative. Gave us full attention. Excellent customer service.
Patricia
Oct 15
The Best customer service I received or…
The Best customer service I received or anyone could receive. Mr. Jarrod Smith is an Asset to Bank 5 in my opinion. He is an example of what customer service should be.
Charlene
Oct 14
What a pleasant experience
I would give BankFive 10 stars if I could. I am extremely happy to become BankFive family. Monica Goncalves went over and beyond to assist us in signing up. I can’t thank her enough for everything she did. If anyone is looking for a bank, I will definitely recommend BankFive.
Lisa
Oct 13
I have never had any issues with bank5
I have never had any issues with bank5, and I have been a customer for over 30 years
David
Oct 13
Knowledgeable, professional and friendly
I am a customer of Bank5 for over forty years. My recent banking experience was handled in a professional manner. All of my questions were answered to my satisfaction. Thank you for your excellent service.
Elizabeth
Oct 09
The personnel are always prepared and…
The personnel are always prepared and friendly to work with!
Cathleen
Oct 09
Been a customer for over 20 years and…
Been a customer for over 20 years and always been satisfied
Ann
Oct 08
I’ve never had any issues with Bank5
I’ve never had any issues with Bank5. I recommend this bank to anyone who needs it!
Alzira
Oct 08
Always pleasant and helpful staff.
I always have great visits and experiences at Bank5. No complaints at this time 👌
Joseph
Oct 08
The girls at president avenue are very…
The girls at president avenue are very helpful and pleasant.
Charlene
Oct 08
Good follow-up / prompt to reply to my…
Good follow-up / prompt to reply to my request to review for best terms and rates …
Pedro
Powered by
