We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Sep 12
Fast, friendly, and efficient
It was fast, friendly, and efficient. I've been a customer for nearly 50 years and have never had a bad experience with BankFive.
Iris Arco
Sep 11
Always Reliable. Efficient timing process and staff was easy to talk to.
Bank Five. Loan Department.
Michael
Sep 11
GREAT SERVICE AND TOOK CARE OF MY ISSUE…
GREAT SERVICE AND TOOK CARE OF MY ISSUE FAST
William
Sep 10
Solved an electronic payment issue
There was an issue with an on time credit card payment. It didn't post in time. Bank Five rectified the situation and due to there speedy correction, there were no penalties fron th CC company
Frank
Sep 10
My husband and I had the pleasure to…
My husband and I had the pleasure to work with Alycia Clark on a heating/weatherization loan with RISE engineering and Bank5. Alycia's kindness, patience and dedication to helping us through the process made the whole undertaking easier and comfortable. She was accessible and answered all of our questions promptly, honestly and considerately. Alycia's respect for her customers is extraordinary and we will be recommending this branch and this bank to family and friends. Thank you for the wonderful experience!
Juliann Riley
Sep 10
Very helpful staff in completing my…
Very helpful staff in completing my transaction.
Christine
Sep 10
Maria coelho was very helpful and…
Maria coelho was very helpful and always giving me the best advice for what I need to get done at bank 5 thank u so much very happy with your service ..i appreciate u ty see u soon.
Rodney Perry
Sep 09
Bank five in my book is one of the best…
Bank five in my book is one of the best banks in the world
Louis
Sep 07
The workers there are always friendly…
The workers there are always friendly and greets me by my name. This time I had to put money on my granddaughters account and wasn’t sure how to do it
Carol
Sep 07
Simply the best bank
Simply the best bank. You can count on BankFive for good, reliable, old-fashioned customer service. They are the most reliable, dependable, and always deliver. Don’t bother with any other bank in the area.
Boston Shaver
Sep 06
CD Account
Working with Annabel at the County St. Branch in New Bedford was an absolute pleasure. Her and her staff at the branch are great to do business with. Thank You!
Antonio
Sep 06
Really sweet customer service
Really sweet customer service. The people were so nice and friendly, did exactly what I needed to get done, and fixed the error promptly.
Anonymous
Sep 06
Been with bank five for many years…
Been with bank five for many years always have had a good experience
Daniel
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