We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Sep 11
Any branch I have gone to for bank five…
Any branch I have gone to for bank five amazing tellers very nice employees
Linda
Sep 11
Great
Had a great experience with BankFive. The staff was professional and the transaction was quick.
Lisa
Sep 11
One manager made a huge difference
I was trying to open online banking on my money market and get my debit cards printed and was having trouble with the equipment but an office manager Annabella Doyon helped me my wife work it out got us up and running with cards in hand I am very impressed I would like to continue working with Annabella in the future, thank you
PaulS
Sep 10
The customer service representative…
The customer service representative confirmed my suspicions about a fraudulent call I had received. She reassured me that my account was secure. Very professional.
Joanne
Sep 09
Experienced an issue with my account
Experienced an issue with my account. IMMEDIATELY corrected!! Very helpful bank employee!
Lorraine
Sep 09
The young woman that waited on me is a…
The young woman that waited on me is a Asset to Bank Five.
James
Sep 04
Good job.I received great service with…
Good job.I received great service with my banking.
Russell
Sep 04
Superb per usual
Ashley, a long with the team at County Street branch is always responsive and helpful. Thanks again for always providing terrific service!
Stephanie
Sep 02
l've been a customer of BankFive for…
l've been a customer of BankFive for several years, and I'm consistently impressed with their service.The staff at my local branch are always friendly,patient, and knowledgeable.
Duncan T.
Aug 31
I enjoyed working with Haile Cabral…
I enjoyed working with Hailee Cabral completing the closing of my HELOC. She was very professional and informative. She explained everything and answered all my questions pertaining to my needs. I would recommend her and Bank Five to all my family and friends for their financial needs.
Susan
Aug 30
Amazing experience all thanks to Miguel and his team
I had an amazing experience all thanks to my awesome loan officer Miguel and his team. I would recommend everyone to use his services because he goes above and beyond and his expertise level in the field is unmatched. From the beginning of the process to the closing day, Miguel and his team made sure everything went smoothly on the loan and always had amazing communication. Highly highly recommend.
Abe
Aug 27
I was scammed!
Linda Pamploma helped me with a precarious situation. Very helpful, calming and kind.
Linda
Aug 27
Renewing cd’s as walk-ins and got the…
Renewing cd’s as walk-ins and got the best reception from Crystal and Liz. We love Bank 5. So personable and still professional. Great rates too.
Patricia Fowle
Aug 27
they opened up after the posted lobby…
they opened up after the posted lobby hours so i could finish my banking
Charles
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