We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Jan 06
Personal help if needed.
I have had a great experience with Bank 5 because of the personal interactions I have had with the staff here. The person at the Warwick location is always eager to help. I feel that she has became like a good friend. Everytime I need help with anything she is there to help. She also reaches out to me to keep me informed and gets answers to my questions in a timely manner.
sharon cambio
Jan 06
Great Customer Service
Great Customer Service! My question was answered clearly, quickly and with good cheer.
Mark Herman
Jan 04
Never had an issue with this bank or…
Never had an issue with this bank or any of the people they employ. Very helpful when needed and ive always felt safe with keeping my money here.
Jason
Jan 02
The branch in Fairhaven is the best…
The branch in Fairhaven is the best friendly employees always willing to help you. So glad I chose Bank 5
Carol
Jan 02
I had a problem with a monthly payment
I had a problem with a monthly payment! They were able to fix it on the computer!
Nancy
Jan 02
It was a fast & easy transaction which…
It was a fast & easy transaction which was attended by a nice & friendly member of staff.
Pauline
Jan 01
Your staff always polite and helpful
Your staff always polite and helpful. I never have any complaints and always accommodate all my banking needs.
George
Jan 01
Bank Five has been my bank for almost…
Bank Five has been my bank for almost 20 years. Their people and personalized services are exemplary and are exactly what I expect and need from a local bank.
NE sailor
Jan 01
Been with Bank Five for many years
Been with Bank Five for many years. Would not go anywhere else. I would also recommend them for all my family and friends.
Sandra Teixeira
Jan 01
As always fixes my problem right away…
As always fixes my problem right away and it's business as usual
Paula
Jan 01
Staff are very friendly and always help…
Staff are very friendly and always help me.
Maria Isabel Goncalves
Dec 31
Love BankFive!
The woman was kind, efficient, and really helped me! I am also appreciative of the woman in the drive thru who encouraged me to look into a different type of account in order to earn more interest!
Melissa
Dec 31
Phone call
The person I spoke to was very knowledgeable and told me what was happening with my account
Steven
Dec 30
Maria Carvalho was great
Maria Carvalho was great. I need to close an account then open one due to fraud and she was incredibly helpful and went out her way to help on a Saturday as well
Christopher
Dec 24
Great customer service
Great customer service. Client centered. Fast response to time sensitive needs
mjtoncc
Dec 23
Simone was extremely kind
Simone was extremely kind, professional and helpful. Call center as well.
John Cambio
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