We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Sep 19
Nikki made my experience so painless
Nikki made my experience so painless. She was very helpful, knowledgeable and kind. Will definitely deal with her for future needs. Thank you Nikki!
Alexis SIlvia
Sep 19
Absoutely outstanding
Absoutely outstanding! I was pleased with the service and professionalism I experienced with Mitch! He was very helpful and made sure the process went smoothly and to answer any questions or concerns I had in a timely manner! Mitch is an excellent asset to Bank5! Thank you, Mitch
Elizabeth Sanchez
Sep 15
I have a banking relationship with…Anthony Pauline
I have a banking relationship with Anthony Pauline from another bank corporation and was delighted to hear he was working at a local Bank 5 branch near my business. Anthony was extremely professional and proficient in his job duties. Our banking experience was a pleasure and we look forward to a business relationship with Bank 5.
South Coast Subs
Sep 13
helped me to understand what happened…
helped me to understand what happened with my payment
Juliann
Sep 12
When ever I have a problem it is fixed…
When ever I have a problem it is fixed quickly and with no hassle.
Jonathan
Sep 12
I was a wonderful experience
I was a wonderful experience, definitely the best experience in banking services, it makes me impressed.
Adonis Hernandez
Sep 06
Jared was very friendly and…
Jared was very friendly and accommodating. I showed up an hour early for my appointment without warning, and he graciously stopped what he was doing and sat and helped me. I would recommend Jared and Bank 5 👍👍
Ethan
Sep 05
Very pleased with the service B5 has…
Very pleased with the service B5 has provided so far.
BriTaylorSwifty
Sep 01
Grateful to the Mortgage team at Bank5
I submitted a loan application to Bank5 under some unique circumstances. I am sincerely appreciative of the exceptional service provided by the mortgage team at Bank5. They demonstrated precision, diligence, and a remarkable efficiency in handling my application. Moreover, their empathy and understanding towards my situation were truly heartwarming. Thanks to their dedicated efforts, I was able to secure a loan that paved the way for me to purchase my first home and realize my long-cherished dream. I extend my heartfelt gratitude to Michelle Guertin, my loan officer, and her outstanding team for turning my dream into a reality.
JM
Aug 31
Everyone is friendly and helpful
Everyone is friendly and helpful. Very nice atmosphere when you enter the bank.
Carol
Aug 30
Construction loan
Bank five along with Chris made our construction loan an easy and quick process. Would use them again for sure!
Joseph
Aug 29
Very good support
Support person was knowledgeable, polite, friendly and helpful. They told me exactly what I needed to know and followed up later.
Gregory
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