We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Nov 18
Helpful and caring staff
The staff is always so kind and helpful, showing me all the ways to bank easily!!
Cheri
Nov 17
Someone tried to cash a fake check and…
Someone tried to cash a fake check and bank spotted it before it went through.
MS
Nov 16
Customer Experience
All customer service and branch staff were very helpful and were quick to respond.
Paula
Nov 10
I'm with Bank 5 for 23 almost 24 years…
I'm with Bank 5 for 23 almost 24 years and I couldn't ask for better .
Great service , great people 👍
Lucia
Nov 10
The staff knows me by name
The staff knows me by name. I always get the VIP treatment. There is no other of the bank that I have been involved with that was as wonderful as Bank 5 is. (Shaws plaza North Main St.)
M Zelia
Nov 10
The representatives were very polite…
The representatives were very polite worked as a team and greets you with a smile.
Ramona
Nov 10
The bank personnel were very helpful…
The bank personnel were very helpful and I enjoy being a customer of bank 5
Dean
Nov 10
Outstanding customer service.First thing I noticed as I walked…
First thing I noticed as I walked through the door, very busy, but I was greeted and asked “how can we help you?” This impressed me because I needed to speak to someone in customer service. I was directed to have a seat and Did not wait very long for someone to assist me. Branch manger was very personable. Thank you for the wonderful bank experience.
Emily
Nov 02
"Where everybody knows your name"
There is no better feeling than walking into this branch and having everyone greet you by name and with smiles 😊 the transactions are seemless. Very professional with just the right touch of personal.
Michael Cordeiro
Nov 02
Leah made the whole mortgage process…
Leah made the whole mortgage process easy! She was a pleasure to work with.
Bruce
Nov 02
Good customer service for .
Good customer service for .. all questions were answered and issues were resolved correctly!
Raghu
Powered by
