We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Nov 11
Excellent customer service
Excellent customer service, friendly staff, eager to assist customers.
Albert
Nov 10
I have been a customer of Bank 5 for…
I have been a customer of Bank 5 for sometime now and have never been disappointed in the level of the customer service and safety measures that protect my money A+ and the first name that comes to mind when I am asked about my bank
Judith
Nov 10
Thank You!!
Not sure if it was the secure email I had with Alexis or the call when I spoke to Stanford but both were very helpful, friendly, solved my ‘problem’ quite easily and were able to put my mind at ease.
Thank you both very much!
And thank you Bank5!
John
Nov 06
I love Bank Five I have been a member…
I love Bank Five I have been a member for years. I recently have needed to get a medallion stamp for a few documents and Bank Five made it easy setting up the appointments and helping me with that especially Antonio Esteves he was very helpful and professional. I recently needed some bank checks and went to the Swansea branch they were very helpful excellent. I do most of my business at the Dartmouth branch. Excellent service
Mark
Nov 06
I always enjoy visiting the Somerset…
I always enjoy visiting the Somerset branch,tellers are friendly. Keep doing what you're doing.
Donna Souza
Donna
Nov 06
I went to both the Somerset and North…
I went to both the Somerset and North Main St offices and I found both to be extremely helpful and personable. I had questions and they had the answers that I needed. I was very happy with both of my experiences.
Lisa
Nov 06
The teller who helped me was absolutely…
The teller who helped me was absolutely best in class! She is someone every employer would beg for. Just helpful, pleasant and good natured! I wish I knew her name - that's my fault
Diane
Nov 06
The staff at the President Avenue…
The staff at the President Avenue Branch are always friendly. Go above and beyond to assist you.
Robert
Nov 05
Great customer service and personal attention.
My local Bank 5 in swansea Ma has a very friendly stuff. No complaints .Great customer service and personal attention. Highly recommend.
Konstantin K
Nov 05
Great experience
Very personable. caring, thorough and efficient. Staff customer service was great, friendly and I didn't wait long. They met my needs in a effective manner
Michele
Nov 04
Exelente staff,very cordial and helpful…
Exelente staff,very cordial and helpful on answering all my questions. Even the new employees are amazing .
Jose
Nov 03
caring and concerned
they understood my dilemna and took the time and patience to fix it
Michelle
Nov 03
Very helpful
Forgot to notify them I was going to be traveling out of the country this could not use my debit card. Quick phone call and was back in action and also learned where/how to use app for next time I go out of town. Thank you so much. Excellent customer service.
Andrew
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