We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Aug 13
Amber as always was very helpful and…
Amber as always was very helpful and friendly. She made my visit quick and painless
Karen Foley
Aug 13
I like how I can log online to check my…
I like how I can log online to check my account and how I can deposit money when I'm in the rush
Ana Cunha
Aug 13
The cashier that assisted me was…
The cashier that assisted me was amazing!! She is always consistent with great customer service! Isn’t this what we are all looking for when we need services anywhere?? Great customer service is always more important than the transaction itself !
Patricia Melissa
Aug 12
Stanford was very polite and helpful
Stanford was very polite and helpful. When I called, I was in the hospital & he was very polite & helpful while showing how much he understood the stress & anxiety that I was dealing with at the moment of the call. Simple things like that mean alot & makes me happy to be part of the Bank5 family!! Been w you guys since the mid 90s & wouldn't change banks at all 💯. Ty!!
Sincerely, Kevin C.
Kevin
Aug 12
The manager knows me by name and she is…
The manager knows me by name and she is so kind and helps with all my needs
Lisa
Aug 06
Awesome you do a great job I love…
Awesome you do a great job I love Banking with Bank 5
David
Aug 05
Very pleased The person who took care of me was very…
The person who took care of me was very knowledgeable and quick to understand what I was looking for.
CS
Aug 05
Daniel Ducasse is a gem!
Daniel Ducasse was the most incredibly helpful person I have ever dealt with in any of the financial institutions I’ve ever had business dealings with. I commend whoever had the foresight to hire this person.
Every dealing I have had with him has ended on a positive note due to his diligence in seeking a solution.
Elise Sandler
Aug 04
Swansea branch
I go to the Swansea branch. My service is always excellent. Jared the assistant manager is the best. His team is very efficient and pleasant to deal with. Great customer service
Gail
Aug 01
I've had nothing but great service from…
I've had nothing but great service from the people I've dealt with
Randy
Jul 31
Fantastic service
Fantastic service! The manager arrived quickly and their delivery was exactly as described, keeping everything safe, comfortable and knowledgeable. Their time was of a great value and the transaction was smooth from start to finish. Looking forward to doing business with them again!
customer
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