We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Jul 02
Opened up a savings account
Opened up a savings account. Super easy thanks to the amazing Simone Lopes.
Jeff
Jul 01
Always a pleasure dealing with a rep…
Always a pleasure dealing with a rep or a teller at bank 5 smooth sailing
Carl Farias
Jul 01
Our customer support is always extraordinary …
Our customer support is always extraordinary with Bank Five! The service team goes above and beyond to help us with all of our needs.
Marie Pepin
Jul 01
Amazing customer service
Both of the representatives I spoke with were patient, helpful, and personable. There was also little to no wait time to reach them. I had to call back on a different day to get clarification and I got the same person (Sarah) again.
Henry
Jun 28
The teller was very pleasant and…
The teller was very pleasant and efficient.
I did not have to wait to be served.
Elizabeth
Jun 28
Donna was so helpful in helping me…
Donna was so helpful in helping me understand how to make a trust the beneficiary of my accounts! Thank you!!
Kit TUnney
Jun 27
I have been going to Bank Five for a long time.
I have been going to Bank Five for a long time. I still go, there is no other place that I would go, the smiles, the help, etc, its all their. Joan Graves
Joan
Jun 26
Everytime I go to BankFive it is a…
Everytime I go to BankFive it is a wonderful experience! My most recent branch was President Ave in Fall River, MA and I had the delightful experience of being helped by Alexis who was exceptional and went above and beyond! She was very professional, knowledgeable and friendly! She greeted me and others with a smile. She is exemplary and BankFive is very lucky to have a young lady like her on their team.
"C"
Jun 26
Exceptional Service from Daniel Alves
I'd like to share that my experience at Bank Five was A+ thanks to Daniel Alves. He was incredibly helpful while assisting me in opening a commercial account. His professionalism, knowledge, and friendly attitude made the entire process smooth and efficient. I truly appreciate the excellent service!
Wendy Sampson
Jun 24
Simone was excellent to work with!
Simone was excellent to work with! She is professional, knowledgeable and helped me review CD roll over options. The new digital BankFive branch in Warwick is great!
Michelle Guertin
Jun 24
Very friendly service five stars all the way is…
Very friendly service everybody is prompt and professional and online access is seamless highly highly
Harry
Jun 20
Fairhaven
they were ( Liz And nicole) very helpful ,courteous and did a fabulous job and I will certainly go to them for a tedious and difficult task.
Flavian Starvish
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