Call Center

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Here to help you.

We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Scroll down for our Call Center hours, and check out our Contact page for information on how to reach us by email, video banking, or chat.

Gina Smith
Contact Center Manager
Gina.Smith@bankfive.com

Call Center

Address & Phone:

79 North Main Street
Fall River, MA 02720

Call: 774-888-6100

Fax: 508-646-4948

Hours:

7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Location Features:

Languages Spoken:

English
Portuguese
Spanish
French Creole

Jul 10

The response time was amazing fast. Very impressed.

Janice

Jul 09

Everyone is very helpful and nice.

Dolly

Jul 09

The employees are very patient and helpful

Judy Talavera

Jul 08

prompt efficient, competent, cheerful service.

Richard R.

Jul 08

Always there when needed thanks

Joy

Jul 01

Efficient, personable and pleasant

E Seda

Jul 01

Always a pleasure dealing with a rep or a teller at bank 5 smooth sailing

Carl Farias

Jul 01

Our customer support is always extraordinary with Bank Five! The service team goes above and beyond to help us with all of our needs.

Marie Pepin

Jul 01

Both of the representatives I spoke with were patient, helpful, and personable. There was also little to no wait time to reach them. I had to call back on a different day to get clarification and I got the same person (Sarah) again.

Henry

Jun 25

Thank you to Gina Smith at Bank Five, who immediately helped me reconcile an important issue I had with a CD. She owned the problem and fixed it with kindness and competence. I'm thankful and appreciative of her help. She treated me like a valued customer.

James

Jun 24

Staff is very friendly and very supportive.

Kathryn

Jun 24

Lovely, professional, helpful staff.

Linda

Jun 24

Very friendly service everybody is prompt and professional and online access is seamless highly highly

Harry

Jun 20

My 5 year bank CD was closed and turned over to unclaimed property around the 3.5 year mark of the contract term. Gina Smith has been wonderful helping me reinstate my CD. I really appreciate the extra effort Gina has taken to help rectify this incident.

Ryan

Jun 18

I’ve been with Bank Five for many many years 100% satisfied with your customer service

KATHLEEN SYLVIA

Jun 17

Great bank to do business with. Staff are very polite

Aristides

Jun 17

Knowledgeable staff made it easy to understand

John Nery

Jun 10

Customer Service Rep was professional and handled my situation appropriately.

Charlene

Jun 10

I had a wonderful experience and my issue was solved in no time. Great bank and people to deal with every time!!

Madeleine Pereira

Jun 10

The interpersonal skills with me and your representative was excellent She looks carefully and answered my questions

Pauline

Call Center

Here to help you.

Call Center

Address & Phone:

Hours:

Location Features:

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