Call Center
Here to help you.
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.
Scroll down for our Call Center hours, and check out our Contact page for information on how to reach us by email, video banking, or chat.
- Acushnet Avenue Branch
- Bristol Branch
- Call Center
- County Street Branch
- Dartmouth Branch
- Express Branch
- Fairhaven Branch
- Flint Branch
- Globe Branch
- Lincoln, RI Mortgage Office
- Lynnfield Mortgage Office
- Main Office
- President Avenue Branch
- Somerset Branch
- Swansea Branch
- Hyannis Lending Office
- Westport Digital Branch
- Warwick Digital Branch
- Wrentham Mortgage Office

Call Center
Hours:
7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday
Location Features:
Languages Spoken:
- English
- Portuguese
- Spanish
- French Creole

Jul 15
Best bank in the area
Helpful and knowledgeable employees who also address clients by their names.Great savings rates
Paula 7

Jul 15
Professional
Professional, courteous and helpful! The person on the phone took their time in making sure all my questions were answered and it didn’t feel rushed!
Rachel

Jul 10
The wire transfer response time was amazing fast
The response time was amazing fast. Very impressed.
Janice

Aug 12
Very helpful and addressed my situation…
Very helpful and addressed my situation with concern and professionally.
Mary

Aug 12
Have my accounts there for way too may…
Have my accounts there for way too may years great services and people
Katrina Maria

Aug 05
Always a great experience
Always a great experience, friendly knowledgeable employees, a reflection of the hard working management
Mike Hamilton

Jul 31
Did my online banking quickly and with…
Did my online banking quickly and with friendly, helpful customer service
Claire

Jul 31
The representative listened to me to…
The representative listened to me to determine what I needed to do to accomplish my task.
David

Jul 24
Absolutely 💯
Absolutely 💯. Understanding, accommodating, kind while efficiently right on top of things.
Incredible.
Melissa

Jul 22
Melanie was very professional and…
Melanie was very professional and helpful. Glad to do my banking with Bank5. Thank you
Jorge

Jul 16
They helped me fix my account by…
They helped me fix my account by reopening a new account
Richard-

Jul 15
Best bank in the area
Helpful and knowledgeable employees who also address clients by their names.Great savings rates
Paula 7

Jul 15
Professional
Professional, courteous and helpful! The person on the phone took their time in making sure all my questions were answered and it didn’t feel rushed!
Rachel

Jul 10
The wire transfer response time was amazing fast
The response time was amazing fast. Very impressed.
Janice

Aug 12
Very helpful and addressed my situation…
Very helpful and addressed my situation with concern and professionally.
Mary

Aug 12
Have my accounts there for way too may…
Have my accounts there for way too may years great services and people
Katrina Maria

Aug 05
Always a great experience
Always a great experience, friendly knowledgeable employees, a reflection of the hard working management
Mike Hamilton

Jul 31
Did my online banking quickly and with…
Did my online banking quickly and with friendly, helpful customer service
Claire

Jul 31
The representative listened to me to…
The representative listened to me to determine what I needed to do to accomplish my task.
David

Jul 24
Absolutely 💯
Absolutely 💯. Understanding, accommodating, kind while efficiently right on top of things.
Incredible.
Melissa

Jul 22
Melanie was very professional and…
Melanie was very professional and helpful. Glad to do my banking with Bank5. Thank you
Jorge

Jul 16
They helped me fix my account by…
They helped me fix my account by reopening a new account
Richard-

Jul 15
Best bank in the area
Helpful and knowledgeable employees who also address clients by their names.Great savings rates
Paula 7

Jul 15
Professional
Professional, courteous and helpful! The person on the phone took their time in making sure all my questions were answered and it didn’t feel rushed!
Rachel

Jul 10
The wire transfer response time was amazing fast
The response time was amazing fast. Very impressed.
Janice