Call Center

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Here to help you.

We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Scroll down for our Call Center hours, and check out our Contact page for information on how to reach us by email, video banking, or chat.

Jeff Sanson
Customer Support
First Vice President
NMLS # 758968
Jeffrey.Sanson@bankfive.com

Call Center

Address & Phone:

79 North Main Street
Fall River, MA 02720

Call: 774-888-6100*

Fax: 508-646-4948

*Please note that this is a direct line that is only answered during business hours

Hours:

7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Location Features:

Languages Spoken:

English
Portuguese
Spanish
French Creole

Mar 14

Very efficient

Thomas

Mar 14

Spoke with 3 CSR’s. All were polite and helpful

C LeBlanc

Mar 09

Always great customer service.

Jim

Mar 08

Excellent cooperation.

Gary

Mar 07

Excellent service

ANA VIVEIROS

Mar 07

While travelling abroad, I contacted customer service to request an emergency stop payment on a check. Kyle Cabral professionally walked me through the process, emailed approval documents, and completed the process in just a few minutes. Excellent service.

Richard

Feb 22

Always very pleased with costumer service. No matter how big or small is the issue always get solved with knowledge and respect for the customers !!!!

Cidalia Rodrigues

Feb 22

Christine was able to see if the debit card company were the ones calling me or if it was a scam.!! Turned out to be a scam.!!

Paula

Feb 22

I was treated with respect in a very courteous & professional way; my problem was taken care of.

Nancy Frain

Feb 21

The representative was patient, ( I'm a sweet little old lady often struggling with the modern-day electronics), pleasant, and knowledgeable. Thank you!

Lou

Feb 21

My problem had a simple solution. I had to be shown that I was inserting my atm card incorrectly. Issue resolved

Raymond

Feb 21

I appreciate this small community bank. Switched from a big national bank and very happy I did.

Debora

Feb 21

Great people working there

Alysia

Feb 21

I was treated respectfully, and my concerns were dealt with in a professional manner.

David

Feb 21

I like it very much

Marilou

Feb 21

I needed money from my HELOC very quickly and both Ashley and Stanford in the Fall River branch were able to help me and get me the funds in time. Stanford followed up to ensure I was taken care of and gave me his information for any future problems.

Daniel

Feb 15

Very polite & helpful called back like he said he would promptly, great customer Service

Pamela

Feb 15

A GREAT PEOPLE ORIENTATED BANK THAT TAKES A CONCERN TO HELP US THRU THE DIFFICULTYS

Stan

Feb 14

Customer service person was helpful and efficient.

Robert

Feb 14

Knowledgeable banker. Efficient.

Robert

Call Center

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Call Center

Address & Phone:

Hours:

Location Features:

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