County Street Office

SHE WAS THE MOST GENUINE BANKER IVE EVER MET IN MY LIFE.IM 70 YEARS OLD AND DISABLED.I MET WITH HER ON TWO OCCASIONS.SHE DID SO MUCH FOR ME.I CANNOT PUT INTO WORDS ALL WHAT SHE DID FOR ME.SHE SHOULD BE RECOGNIZED WITH AN AWARD OR HAVE A HIGHER PROMOTION IF THERE IS ONE OVER HER.SHE SHOULD ALSO GET A BONUS AND HER SALARY SHOULD BE INCREASED.I NEVER MET SUCH AN EXCELLENT BANKER OR BANK.IT WAS A PRIVILEGE FOR ME TO JOIN BANK5 AS WELL AS TO INTERACT WITH MRS.DOYON. MUCH THANKS.MICHAEL A. CORMIER.

Everyone is always so friendly and easy to work with.

Greeted personally. Quick, efficient, and friendly service!

Always friendly and welcoming

The County street branch some wonderful staff very helpful all the time Elizabeth Caterina Anabela and Ashley amazing staff who take care of you Dr Sam

Although I had a problem at the ATM, the young woman who helped me inside was just wonderful. At no point did she make me feel inept or unobservant. I had failed to notice that the debit card had expired. She took care of the transaction and arranged for a new card to be issued. All through our interaction, she was patient and gracious. She is great face of the bank.

Excelente service and people

I was acknowledged as soon was I walked into the branch. My transactions were performed fast and accurate. Very friendly staff. They also made me aware of new products available.

I went thru drive thru great customer service.

Always greeted with a smile

The employee was polite. Quickly took care of my transaction seeing how I had a screaming baby in the back seat of my car.

I went to the Branch on County St. in New Bedford last Thursday morning, maybe 10:00 AM-ish. This was on July 28th. The Woman who I had to deal with was a real pleasure, she was great. Dark haired female and I don't need to "go there" as far as guessing an age. I really wish I got her name but I was so busy with a "day off" that really did not feel like a "day off". She explained the Savings Account really well. I hope you can find who she was and let her Boss know. Thank You

Bank tellers are very helpful and kind.

Susana Neves Coito and Tina Gobin were both very helpful in processing our mortgage loan. They made what seemed like an overwhelming ordeal, into an easier than expected experience. They walked us through each step clearly and talked us off each ledge. Susana and Tina were always very professional, courteous and prompt in getting back to us. I will recommend Bank5 to my friends and family.

I have secured 2 loans within the past year with the help of Susana Coito. For both loans, she was able to provide me with the lowest rates that I could find, which obviously secured my business. But more than that, all of my interactions with Susana have been very pleasant. She is very easy to work with, making for a smooth origination, approval and closing process. I look forward to doing more business with Bank 5, and specifically with Susana!

Thank you to Susana Neves-Coito and her team for helping me close my first house! I have been nervous about the mortgage process, but Susana and her team assisted me greatly with my questions and made the process easier and swifter than I expected. She is extremely communicative and amazing to work with!

Words can't express my gratitude toward Susana Neves-Coito. Without her, my new home wouldn't have been a reality. I reached out to her initially because I needed a short-term HELOC. She made it possible. I worked with her on getting my mortgage. She made everything so seamless and easy. When I ran into a stressful situation, not only did she listen but she went above and beyond to try to help me. She is the reason I moved my banking to BankFive. I can't thank her enough. It has been an absolute pleasure working with her!

This is the second time that I have worked with Susana Neves-Coito. As always, she is supreme at what she does. She is always up front with any fees and pretty much to the penny with estimates when calculating a mortgage payment prior to locking into an interest rate. She is extremely helpful and always available to answer questions. She made our recent experience less stressful and managed to meet a very short timeline that was greatly appreciated on our end. Thanks Susana!!!

Very friendly, knowledgeable, courteous. Am so glad I found this bank, Padro and others were awesome!

Best community bank around. Every branch is kind and courteous. I had a great experience with County St. the ladies are always friendly and helpful.