Mission & Values

Here's what compels us to work hard every day, helping you and our community.

Mission & Values

Here's what compels us to work hard every day, helping you and our community.

Our mission and values guide every action we take.

We are proud of our role as a trusted community bank in Massachusetts and Rhode Island. Each time we serve you, we're reminded of our mission's importance, and we approach each day with renewed dedication.

Our Mission

We use experience, innovation and collaboration in service to our customers, employees, and community.

Our Core Values

HUMAN

DYNAMIC

STEADFAST

Our Values Create Real Value

We share more than a backyard with our customers. We share a vision of collaboration, service and integrity that can only be achieved when we approach all with compassion and empathy. This makes us more than a bank, this makes us mutual.

More about BankFive

Nov 22

A good experience

Jonathan

Nov 18

The staff is always so kind and helpful, showing me all the ways to bank easily!!

Cheri

Nov 17

Someone tried to cash a fake check and bank spotted it before it went through.

Nov 17

Excellent service , good communication

Wilson

Nov 16

All customer service and branch staff were very helpful and were quick to respond.

Paula

Nov 15

Good service and sole everything we need for

Tim

Nov 11

Awesome service

Jessica Latinville

Nov 10

I'm with Bank 5 for 23 almost 24 years and I couldn't ask for better . Great service , great people 👍

Lucia

Nov 10

The staff knows me by name. I always get the VIP treatment. There is no other of the bank that I have been involved with that was as wonderful as Bank 5 is. (Shaws plaza North Main St.)

M Zelia

Nov 10

The representatives were very polite worked as a team and greets you with a smile.

Ramona

Nov 10

The bank personnel were very helpful and I enjoy being a customer of bank 5

Dean

Nov 10

Always so polite and friendly!

Mark

Nov 10

Friendly, quick and professional.

James

Nov 10

First thing I noticed as I walked through the door, very busy, but I was greeted and asked “how can we help you?” This impressed me because I needed to speak to someone in customer service. I was directed to have a seat and Did not wait very long for someone to assist me. Branch manger was very personable. Thank you for the wonderful bank experience.

Emily

Nov 09

Thanks for your help

Jose

Nov 03

Excellent service employees are great

Robin Furtado

Nov 02

There is no better feeling than walking into this branch and having everyone greet you by name and with smiles 😊 the transactions are seemless. Very professional with just the right touch of personal.

Michael Cordeiro

Nov 02

Leah made the whole mortgage process easy! She was a pleasure to work with.

Bruce

Nov 02

Trust in your banker she/he has the experience.

Rebecca

Nov 02

Good customer service for .. all questions were answered and issues were resolved correctly!

Raghu

BankFive News

October 28 2022

BankFive —

News

BankFive Named One of the Top 100 Women-Led Businesses in Massachusetts

The Women’s Edge, together with its partner The Boston Globe, has included BankFive in its annual list of the Top 100 Women-Led Businesses in Massachusetts.

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