Mission & Values

Here's what compels us to work hard every day, helping you and our community.

Mission & Values

Here's what compels us to work hard every day, helping you and our community.

Our mission and values guide every action we take.

We are proud of our role as a trusted community bank in Massachusetts and Rhode Island. Each time we serve you, we're reminded of our mission's importance, and we approach each day with renewed dedication.

Our Mission

We use experience, innovation and collaboration in service to our customers, employees, and community.

Our Core Values

HUMAN

DYNAMIC

STEADFAST

Our Values Create Real Value

We share more than a backyard with our customers. We share a vision of collaboration, service and integrity that can only be achieved when we approach all with compassion and empathy. This makes us more than a bank, this makes us mutual.

More about BankFive

Sep 29

I am very happy with my recent banking experience with BANK 5 ,I'VE HEARD MANY GOOD THINGS ABOUT BANK 5 ,I FEEL SAFE AND SECURE WITH MY BANKING AND THE TELLERS ARE SO PLEASANT TO DEAL WITH AND KNOWLEDGEABLE ,THANK YOU ,DANIEL PIMENTAL 👍

Daniel Pimental

Sep 29

I made a mistake and deposited funds in the wrong account. Maria took care of transfereing the funds to the right account.

Mark

Sep 29

the manager was very professional and pleasant.

Antonio

Sep 28

No wait time, courteous service and customer friendly rates

Sep 28

Very professional, very organized, and very patient with me while I was getting my paperwork in order. They sent out a notary to my residence and even accommodated my schedule. Will definitely be doing future business with them again!

Gene

Sep 28

They explained everything to there best ability and helped awesome service

Nikko

Sep 25

I appreciate the service I get from the staff of Bank Five, no matter what branch I use. The convenience of being able to stop at the different locations is very helpful.

Karin

Sep 21

We needed a land loan, Bank5 was one of the only banks I could find for that loan. The process was quick and smooth. I would recommend them to anyone!

Joseph

Sep 20

Great help. I appreciate it very much. Kind and patient too.

Amy

Sep 17

Staff are polite and professional, I am amazed by their attention

Rory Nibley

Sep 16

Bank Five is a great bank. I have used them for decades. Never a problem. Always dependable, informative, accurate and friendly. Great bank.

Beverly

Sep 15

Bank5 is very accommodating.

Frank

Sep 07

I found that whoever I spoke to was very pleasant,professional,kind and understood my question entirely,we need that in the world now for no one seems to share their smile anymore so Thank You

Connie Garrafa

Sep 07

Very nice and solved my issue quickly!

Savannah

Sep 06

good service

sri sridharan

Sep 06

I called customer service to delay my automatic mortgage payment by 1 day. I called 4 days before it was due and you were able to delay it by 1 day so I'm completely satisfied with my experience. Thank you BankFive!

Nicole Barton

Sep 04

Always a Pleasant experience every time I visit any Bank 5 branch everyone is very helpful pleasant and professional

Laura

Sep 01

Great customer service, friendly staff, so helpful and genuinely nice.

Jane

Sep 01

I have been a customer of Bank Five for many decades. I have NEVER been dis-satisfied with any situation. In fact, all issues over the years have been handles with complete professionalism and to my satisfaction.

Daryl

Sep 01

I have been a Bankfive customer for a while I always get good service.

Joan