Jan 25
From the 1st step in the process the people at Bank5 were great. Susana was kind,helpful and informative. She guided me step by step. When I arrived to change my accounts to my new Bank5 Scott directed me to AJ. Terrific! He got everything done quickly and well. Then I met Maria. Smart, quick and friendly. I am thrilled with my new bank
Faith
Jan 25
As a first-time home buyer, I was intimidated by the entire process. Susana was absolutey amazing and immediately put me at ease. She never failed to answer any of my questions, and I felt very comfortable leaving it all in her capable hands. If you're ever looking for a broker who's an expert at her job and cares about her clients, look no further than Susana at Bank Five. She will do everything possible to help you.
Susan Ruell
Dec 09
My experience with Bank five was awesome , very professional , susana was always there to guide me in my journey , very attentive , always responding right away , I have nothing but good things to say about susana and Bank five , would sign up with them a million times again, I also referred my mother to them.
Wilson
Dec 05
I have known Susana Neves-Coito for over 15 years. I recently did a home equity with her. I am extremely pleased. Susana was very professional, pleasant, and knowledgeable about all our options and what would be the best option for us. I would recommend Bank5 to all my friends and family. She will give you the loan that's right for you.
Lourdes & Carlos Silveira
Lourdes
Dec 02
From start to finish, Susana Neves-Coito was very informative, prompt, and hospitable on answering all my questions & gathering all my information. I couldn’t be more pleased going through bank five. Highly recommend.
Chanelle Grace
Oct 22
Susana and her team were absolutely the best to work with. My loan process was so easy and smooth and her team always had a very quick response time. I would certainly use Bank 5 again and would recommend!!!
Evan Macedo
Jul 27
Susana was incredible to work with. She explains things in a very digestible manner and is extremely communicative. She made the entire lending process much less daunting and very easy! If I could give her 10 stars I would.
Emily
May 18
I’m very happy! With my attention, Susanna is very nice lady, she always took my worry and take care about it. She’s the best I will recommend her to anyone who ask me about buy a house. Thanks Susanna
ODALIS ROSARIO
Apr 19
Susana Neves Coito and Tina Gobin were both very helpful in processing our mortgage loan.
They made what seemed like an overwhelming ordeal, into an easier than expected experience.
They walked us through each step clearly and talked us off each ledge.
Susana and Tina were always very professional, courteous and prompt in getting back to us.
I will recommend Bank5 to my friends and family.
John and Rod
Mar 20
I have secured 2 loans within the past year with the help of Susana Coito. For both loans, she was able to provide me with the lowest rates that I could find, which obviously secured my business. But more than that, all of my interactions with Susana have been very pleasant. She is very easy to work with, making for a smooth origination, approval and closing process. I look forward to doing more business with Bank 5, and specifically with Susana!
Brian Mello
Feb 03
Thank you to Susana Neves-Coito and her team for helping me close my first house! I have been nervous about the mortgage process, but Susana and her team assisted me greatly with my questions and made the process easier and swifter than I expected. She is extremely communicative and amazing to work with!
Anna P
Jan 19
Susana Neves-Coito and her team at Bank 5 have been a pleasure to work. I have moved three residential mortgages over to Bank 5 the last 6 months. Susana has made the process flawless and efficient. We look forward to working with Susana and Bank 5 on future mortgage transactions for us. Thank you Kevin
Kevin
Jan 04
Words can't express my gratitude toward Susana Neves-Coito. Without her, my new home wouldn't have been a reality. I reached out to her initially because I needed a short-term HELOC. She made it possible. I worked with her on getting my mortgage. She made everything so seamless and easy. When I ran into a stressful situation, not only did she listen but she went above and beyond to try to help me. She is the reason I moved my banking to BankFive. I can't thank her enough. It has been an absolute pleasure working with her!
Christina Chew
Jan 04
This is the second time that I have worked with Susana Neves-Coito. As always, she is supreme at what she does. She is always up front with any fees and pretty much to the penny with estimates when calculating a mortgage payment prior to locking into an interest rate. She is extremely helpful and always available to answer questions. She made our recent experience less stressful and managed to meet a very short timeline that was greatly appreciated on our end. Thanks Susana!!!
Jennifer Mormile
Dec 28
I just closed on my first home and Susana Neves Coito made the process so easy! I previously had a prequalification letter from a different bank and they were stressful to deal with. Susana is God sent and I will recommend her to all of my family and friends. I can't wait to by my next homes with her!
Ariana Depina
Dec 28
Working with Susana is so smooth…she went above and beyond on both my original mortgage and my recent refinance she made it stress free every step of the way
Randall Thornton
Dec 26
Working with Susana Neves Coito for my mortgage was a great experience. She answered all my questions and guided me through the process in a manner that mad me feel extremely comfortable. I would definitely recommend her to anyone looking to get a mortgage or refinance a loan.
Mike Couto
Dec 22
Susana Neves Coito was absolutely fabulous in making my home mortgage refinance a seamless process. Her attention to detail and continuous follow up was like none other. I would highly recommend Bank 5.
Kathy C
Dec 20
I got my Mortgage through BankFive, Susana was very professional, honest and helpful. The process took six weeks from start to closing I'd recommend BankFive all the way.
RAS
Dec 20
Susana at Bank Five took care of our mortgages from when we refinanced our home in 2020 until we sold our home and bought our dream home in 2021. Susana was there every step of the way. She is very knowledgeable, patient and kind and it made these stressful processes so much easier. Any given time or day I could email her and she would get back to me immediately with an answer and would explain everything. It was such a smooth process and I appreciate everything she did for us.
Kerry Moniz
