Nov 17
Susana was absolutely amazing, she was quick to respond to any questions and resolve any issues that needed to be addressed. Susana has been without doubt the best loan officer I have used. I look forward to working with Susana again in the future.
Anthony
Oct 26
Susana was very helpful, and made the process easy for a first time home buyer.
She promptly responded to any of my questions or concerns
Craig C
Oct 24
My fiancé and I had a fantastic experience working with Susana from Bank Five to secure our first mortgage. She was exceptionally helpful, answering all our questions as first-time homebuyers. We felt well-guided and cared for, and we look forward to working with Susana and her team again.
Chester Hampton
Oct 24
My Fiance and I worked with Susana when we were looking for a lender for our first mortgage. Susana went above and beyond with helping us. She answered any and every question we had (which were numerous as we were first time home buyers) whenever we asked. She was extremely helpful and kind. We really felt as though she was looking out for our best interest and we will most definitely be working with her and her team at Bank Five again in the future
Sydney Carreiro
Sep 06
Susana made sure our home buying process ran smoothly and worked with us to close on time. Our family got our first home thanks to the expertise she provided and dedication.
Brenda C
Sep 05
Susana Neves-Couto helped us refinance our home. I also have referred clients to her over the years. She is the best! I can call her anytime, and she gets back to me promptly, she makes the buying and closing process go smoothly and always closes on time.
I trust her 100% Plus, She is an awesome person!
Mary Duperre
Jun 14
My re-fi experience with Susana was fast and easy. The online portal is a great tool to keep all the paperwork organized. Can't say enough good things about Bank Five and their staff.
Bianca Carreiro
Apr 28
Anthony Pauline and susana Neves-Coito make every banking and loan experience a great experience,goes flawless everytime.highly recommend thank you again for the great service
Randall Thornton
Apr 05
Susana was awesome!
Cheryl
Mar 16
Susana Neves-Coito has been my loan officer for the my past few transactions. She made my buying experience easy with her knowledge and experience. I have since moved my accounts to Bank 5 since everyone has been very helpful and pleasant to work with when ever I needed assistance or had any questions
Jeremy Carreiro
Mar 15
Susana was very attentive to my questions and needs. She was quick to respond to all my questions regardless of the time of day. She treated me like a family member. I trusted her and couldn’t have asked for anyone better. I would highly recommend going to her for a mortgage!
Elizabeth Daniel
Mar 01
Words cannot describe how grateful we are to have met senior VP Susana and her assistant at bank five. Both of these ladies took us one set at a time through the first time home buyer’s process. Their knowledge and passion for making it possible for first time home buyer’s to secure the funds for a home is nothing short but amazing. We are forever thankful to these ladies for making us feel like we are apart of the bank five family. Thank you for working so hard and always making yourselves available to us.
Malcolm
Feb 28
Susana and her assistant were amazing to work with. They always made themselves available to us and went above and beyond to ensure our first time buying a home was nothing short but positive. We will continue to refer our friends and family to bank five because of these two ladies. Thank you bank five for hiring such professional and knowledgeable individuals.
Malcolm
Jan 25
From the 1st step in the process the people at Bank5 were great. Susana was kind,helpful and informative. She guided me step by step. When I arrived to change my accounts to my new Bank5 Scott directed me to AJ. Terrific! He got everything done quickly and well. Then I met Maria. Smart, quick and friendly. I am thrilled with my new bank
Faith
Jan 25
As a first-time home buyer, I was intimidated by the entire process. Susana was absolutey amazing and immediately put me at ease. She never failed to answer any of my questions, and I felt very comfortable leaving it all in her capable hands. If you're ever looking for a broker who's an expert at her job and cares about her clients, look no further than Susana at Bank Five. She will do everything possible to help you.
Susan Ruell
Dec 09
My experience with Bank five was awesome , very professional , susana was always there to guide me in my journey , very attentive , always responding right away , I have nothing but good things to say about susana and Bank five , would sign up with them a million times again, I also referred my mother to them.
Wilson
Dec 05
I have known Susana Neves-Coito for over 15 years. I recently did a home equity with her. I am extremely pleased. Susana was very professional, pleasant, and knowledgeable about all our options and what would be the best option for us. I would recommend Bank5 to all my friends and family. She will give you the loan that's right for you.
Lourdes & Carlos Silveira
Lourdes
Dec 02
From start to finish, Susana Neves-Coito was very informative, prompt, and hospitable on answering all my questions & gathering all my information. I couldn’t be more pleased going through bank five. Highly recommend.
Chanelle Grace
Oct 22
Susana and her team were absolutely the best to work with. My loan process was so easy and smooth and her team always had a very quick response time. I would certainly use Bank 5 again and would recommend!!!
Evan Macedo
Jul 27
Susana was incredible to work with. She explains things in a very digestible manner and is extremely communicative. She made the entire lending process much less daunting and very easy! If I could give her 10 stars I would.
Emily
