MassHousing Home Improvement Loans

Commitment and support through out the process by Michelle Guertin and team

Easy to pay off loan by wire transfer and not having to mail a check!

BankFive is the ABSOLUTE BEST. Prior to working with BankFive, I had been approved by a large lender for a mortgage loan. Unfortunately, that fell through due to some legal requirements that the other lender could not resolve, as they were not equipped to handle specific MA state laws. I reached out to BankFive and was able to fast track an application, get all my documents in quickly, and have a conditional approval quickly and efficiently! My rate was even lower with BankFive than the other lender, so I ended up saving in the end!! The mortgage process is stressful, but my loan officer Jim Hanewich was AMAZING. He was extremely communicative, fast and efficient, and overall just a great person to work with. Not only did he explain everything and help me get my mortgage approved and closed, but he also calmed my anxieties throughout. He was my advocate to help us close on time, even in the midst of a historic blizzard, and I cannot say enough about how amazing working with him was! Buying a home is extremely stressful, but working with Jim and BankFive helped ease all of the anxiety related to the lending piece of it all! Thank you to Jim and the BankFive team!!

Great experience with Carlos and the mortgage team. Everyone was very helpful and responsive. All of my questions were answered. The online portal was very easy to use with signing and uploading documents. Very happy with the service!

Bank 5 service is 2nd to none. I've purchased multiple homes, refied multiple loans, and Bank 5 has outdone every other mortgage firm. Any concern I had along the way, was addressed immediately to my delight. They also had the best rate. I highly recommend them and I reserve that for rare gems.

Bank Five has been my bank for almost 20 years. Their people and personalized services are exemplary and are exactly what I expect and need from a local bank.

Amazing team, they care about customer experience

Was very easy and our agent was very helpful

Knowledgeable staff

I have been a loyal customer of Bank 5 for many years, and my experience with them has always been positive. Every time I visit or call, I am greeted with professionalism and courtesy. The staff are consistently helpful, attentive, and willing to assist with any inquiries or issues. Over the years, I've built a trusting relationship with this bank, and I appreciate their commitment to providing excellent service. It's rare to find such dependable banking support, and I am grateful for the consistently good experiences I've had with Bank 5 .

Supportive and easy

Everything went well and it’s was very smooth.

My experience with Bank 5 (Peter & Janis) was fantastic, their efficiency and speed were the best I ever had with a mortgage company. Highly recommend using them.

Everyone was always willing to assist and resolve any questions, and concerns I had with either the mortgage or better ways to save . Especially Susanna Coito . We were very pleased being a mortgage customer .

They were very helpful,explained everything so I could understand everything,always their when I have an questions. Thank you so much

Jim Hanewich was great. Easy to talk to & work with! Thank you!

Brian was so professional, courteous and knowledgeable plus he resolved my issues

Miguel has been absolutely incredible throughout the entire process! He was patient, attentive, and worked closely with me every step of the way. Thanks to his dedication and support, I was able to secure my mortgage just in time for closing. I truly couldn’t have done it without him. I would highly recommend Miguel to anyone looking for a reliable and professional mortgage expert!

The process was smooth

Michelle was very professional, organized and easy to work with. Michelle also had a GREAT personality. I will refer her to many people I know.