I have used different banks over the years to finance my home, but I found BankFive's team to be -by far- the most efficient, effective and collaborative I have ever worked with. I never thought I would say this but getting a mortgage was a really good experience.
The entire team has been excellent to work with! Yubetzy, Vaida and Wil went over and beyond in supporting two real estate transactions for us. We are very happy with our terms and so appreciative of the the level of care from everyone on Wil’s team.
Susana Neves Coito and Tina Gobin were both very helpful in processing our mortgage loan.
They made what seemed like an overwhelming ordeal, into an easier than expected experience.
They walked us through each step clearly and talked us off each ledge.
Susana and Tina were always very professional, courteous and prompt in getting back to us.
I will recommend Bank5 to my friends and family.
I have had the pleasure of working with Michelle twice now for mortgage refinancing. She is professional, informative, and guided me through the ( sometimes) very confusing process with efficiency, attentiveness, and outstanding customer service, She was always accessible for questions and keeping me informed of all steps along the way. She is a true asset to Bank 5 and I highly recommend Michelle for any mortgage needs.
We purchased a house on Cape Cod at the end of October. Our mortgage was pre approved by a lender in Florida; home of our primary residence.
After the appraisal and inspections and all other issues of purchase were finalized this lender tried to add an outrageous additional fee to the closing; within 5 days of scheduled close. That is when my wife and I were introduced to an incredible group people; lead by Claudette Vickery of Bank Five. They assured us that if we could comply with supplying all required documents and paperwork that they could get us qualified and closed within 21/25 days . It was a challenge for all involved but a group of four or five people in the mortgage department worked with us 24 hours a day including weekends and we closed in less as scheduled.
Excellent service! Jim Hanewich was fantastic to work with and made the process of getting a pre-approval letter and qualifying for our final mortgage seamless and relatively effortless on our part. We got a great rate and are very happy with the final outcome. Would highly recommend!
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