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We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 3 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
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Trustpilot
July 28
Excellent service to open an new…
Excellent service to open an new account. Quick and easy.
Cheryl
Trustpilot
July 15
The employees are very nice.
The employees are very nice.
Lex
Trustpilot
July 07
Great customer service - Monica
Monica Botelho worked with me on my closing and was excellent. She was responsive, easy to get a hold of, and supportive throughout the loan and home buying process. This was my first homebuying experience and she helped make it an easy process.
Sarah
Trustpilot
July 07
First Time Buyer - Fabulous Experience!!!
Jim Hanewich was phenomenal! This was my first time buying a home, and he provided clear, concise instructions and led me through the process from beginning to end. He made it so easy! We had to close within 30 days of the offer acceptance in order to be provided the 1 year home warranty the seller was offering, and he came through and got it done within 30 days! I will absolutely recommend Jim and BankFive to anyone I come in contact with that is in the market!!! Great Job Jim and BankFive team!!
Nicole Barton
Trustpilot
July 07
New Customer onboarding
The online onboarding process for new customers was easy and a good experiance.
Robert
Trustpilot
July 07
Kevin McGoff is the best !!
Kevin McGoff is the best !!! He has been so informative and helpful throughout my experience with BankFive. He is the person who is on top of his game when it comes to banking and is there from the beginning to end to make sure that our process was done right and thorough. The other people from BankFive that also helped me refinance my property could not have been any easier to deal with. They were there when I had a question and they were well prepared for all documents that had to be ready in time for final closing. Can't say enough about BankFive and the people that work there !!
Philip
Trustpilot
July 07
Very responsive and efficient loan…
Very responsive and efficient loan process.
Jimmy
Trustpilot
July 02
I am 100% satisfied with their…
I am 100% satisfied with their services. Their customer support is one of the best.
Addie Drees
Trustpilot
July 01
Monica Botelho
I had the absolute pleasure of working with Monica Botelho, who helped originate and provide us with the loan for our families home purchase. What I appreciated about Monica, was her honesty, professionalism, loyalty, and knowledge. Not only did she exceed these qualities, but also incredible response time with any questions I had. Monica took the burden off of us, and was available every step of the way. I would 100%, with zero reservations recommend using her if you are ever interested in buying or refinancing your home!
Trevor Calculator
Trustpilot
June 30
Thank you for all the help!
Everyone I worked with as part of the process was super friendly, helpful, and flexible to my needs. Even though my loan was not a big-ticket item I still felt like it got the full attention from BankFive.
Alex
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We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Wed: 7:30 a.m. to 5:00 p.m.
Thurs - Fri: 7:30 a.m. to 7:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on desktop. To start a video chat on mobile, please download our Video Banking app from the Apple App Store, or the Google Play Store. Please note that video chat is currently only available during the following hours:

Mon - Fri: 9:00 a.m. to 5:00 p.m.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.
 

Email: Use the contact form below to contact us about non-sensitive matters.
 
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