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Contact

We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and one lending office in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.

We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

By phone, please call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Wed: 7:30 a.m. to 5:00 p.m.
Thu -  Fri: 7:30 a.m. to 7:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

If you want to contact us via email, use this form:

Evylyn
Trustpilot
March 26
Bank Five customer service has always…
Bank Five customer service has always been exceptional. Everyone is eager to help and cordial. All issues are rectified in quality time. And that is why I remain a Bank Five customer.
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