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We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 3 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
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Trustpilot
April 19
What a terrific experience
What a terrific experience. Ismael was tremendously efficient and helpful throughout our HEAT loan process, and Janice traveled to meet us in Woburn to facilitate our closing. Then, when we had to switch contractors, they handled the change graciously and redid the whole process without even a hint of reluctance about the inconvenience. Ismael led an exceptional customer service experience, we are very happy with Bank Five and will be repeat customers.
Dan L
Trustpilot
April 15
We had an incredibly easy time with the…
We had an incredibly easy time with the closing . Everything went smoothly. I couldn’t be any happier with the service we received . We have long been customers of Bank5 since before it was Fall River 5cent savings bank , and look forward to staying with them for the long haul.
Jeffrey
Trustpilot
April 14
Excellent customer service
Excellent customer service. Just opened an account. My bank I was with for over 15 years was getting awful on fees and customer service was terrible
Robin White
Trustpilot
April 14
Monica is great
Monica is great! Great rates, easy to work with, expectations of paperwork and closing process were clear
Richard
Trustpilot
April 12
If you are looking for not just a bank…
If you are looking for not just a bank but people who understand and will be there to advise and help, personal, business or residential loans, you CANNOT Find a better way
Eric
Trustpilot
April 12
I really loved the service that I got…
I really loved the service that I got from Bank5 it was excellent experience. The employees there are awesome & loving people. I told my older sister about the experience then she said "you know what my brother I'm opening the account with Bank5 now tomorrow it will be late".
Plaas Lindiwe
Trustpilot
April 11
Isabel Rushton did a fantastic job…
Isabel Rushton did a fantastic job explaining and helping me with the accounts I have.
James
Trustpilot
April 07
I realy like the service its very great…
I realy like the service its very great and the great employee that are very nice thank you for giving me the opportunity to open a account with this bank 5. God bless you all.
Reina
Trustpilot
March 25
Everything went smooth as usual
Everything went smooth as usual. Thank you
William
Trustpilot
March 24
Every time I go to the bank everyone is…
Every time I go to the bank everyone is so nice and always helpful.
Cathy Mahroum
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We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Wed: 7:30 a.m. to 5:00 p.m.
Thurs - Fri: 7:30 a.m. to 7:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on desktop. To start a video chat on mobile, please download our Video Banking app from the Apple App Store, or the Google Play Store. Please note that video chat is currently only available during the following hours:

Mon - Fri: 10:00 a.m. to 2:00 p.m.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.
 

Email: Use the contact form below to contact us about non-sensitive matters.
 
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