Safeguarding your finances requires proper precautions and security measures.
It's our goal to alert you of any scams that that are making the rounds, explain how to identity real messages from BankFive, and outline the steps you should take if you believe your information has been compromised.
Keep your accounts safe with these important tips:
- BankFive will never initiate a phone call, email or text message asking for your account information.
- You can't always believe caller ID, or the "sender" address in an email. Thieves have been known to mask their phone numbers and email addresses to look like the communication is coming from a legitimate company.
- If you receive an unexpected check from an unknown entity, it may be a scam. Bring any questionable checks to the bank and alert us to your concern so that we can notify the authorities if the checks are in fact fraudulent.
Report Suspicious Messages
If you receive a call, email, or text message that appears to be from BankFive but seems suspicious, do not respond or click any links. Instead, report the message to abuse@bankfive.com so our team can investigate. Reporting suspicious messages helps us protect you and other customers from potential fraud. If you have already responded to a message you believe may be fraudulent, please contact us immediately at 1-774-888-6100 so we can help secure your accounts.
What we're doing to protect your account:
We continually take a variety of steps to protect your sensitive personal information and accounts, including:
- Monitoring accounts for indications of suspicious activity
- Blocking and reissuing cards for affected accountholders
- Reimbursing customers for confirmed fraudulent transactions
Additional tips to keep your information and finances safe:
Consider these recommendations to verify the security of your personal information and account data:
- Check your account regularly for suspicious activity; review your account statements and transactions, and alert us if you notice anything amiss
- Enroll in alerts through Online Banking to warn of suspicious activity on your accounts
- If you notice any suspicious activity in your account, contact us immediately by phone, by secure email within your Online Banking account, or in-person at any of our branch locations.
