BankFive, a mutual bank with 18 locations in Massachusetts and Rhode Island, today announced the addition of Jessica Escalera as a Branch Manager for the bank’s Globe location on South Main Street in Fall River. With more than fifteen years of experience in the banking industry as a Manager, Escalera has a strong background in customer service, relationship management, and branch leadership.
Escalera most recently served as a Branch Manager for Citizens Bank, where she oversaw branch operations and led a team of 17 ITM tellers, focusing on customer experience, team development, and operational excellence. Before that, she worked as a Relationship Manager at Bank of America, working closely with clients to support their financial goals.
“We’re excited to welcome Jessica to the BankFive team as Branch Manager of our Globe location,” said Jimmy Costa, Senior Vice President, Chief Banking Officer. “Her depth of experience leading high-performing teams, combined with her strong focus on building meaningful customer relationships, makes her a great fit for this role. Jessica’s leadership style and commitment to service align closely with our values, and we’re confident she will make an immediate impact in the Fall River community.”
Outside of her work at BankFive, Escalera is committed to the community, assisting the homeless locally and internationally. She helps families in Honduras with monthly donations to cover essential needs and in Nicaragua, funding the creation of small homes since 2019.
“I’m honored to join BankFive and lead the Globe branch team,” said Jessica Escalera. “I look forward to building strong relationships with our customers and community while continuing to deliver a high level of service and support. BankFive’s commitment to both its clients and the communities it serves truly resonates with me.”
Escalera most recently served as a Branch Manager for Citizens Bank, where she oversaw branch operations and led a team of 17 ITM tellers, focusing on customer experience, team development, and operational excellence. Before that, she worked as a Relationship Manager at Bank of America, working closely with clients to support their financial goals.
“We’re excited to welcome Jessica to the BankFive team as Branch Manager of our Globe location,” said Jimmy Costa, Senior Vice President, Chief Banking Officer. “Her depth of experience leading high-performing teams, combined with her strong focus on building meaningful customer relationships, makes her a great fit for this role. Jessica’s leadership style and commitment to service align closely with our values, and we’re confident she will make an immediate impact in the Fall River community.”
Outside of her work at BankFive, Escalera is committed to the community, assisting the homeless locally and internationally. She helps families in Honduras with monthly donations to cover essential needs and in Nicaragua, funding the creation of small homes since 2019.
“I’m honored to join BankFive and lead the Globe branch team,” said Jessica Escalera. “I look forward to building strong relationships with our customers and community while continuing to deliver a high level of service and support. BankFive’s commitment to both its clients and the communities it serves truly resonates with me.”