The customer service w Susana Coito w our mortgage and Fran Oliviera setting up my checking out was nothing short of amazing work from both of them.
extremely efficient, friendly, supportive, patient
quick easy process
closing was effortless and friendly
Monica Botelho worked with me on my closing and was excellent. She was responsive, easy to get a hold of, and supportive throughout the loan and home buying process. This was my first homebuying experience and she helped make it an easy process.
Jim Hanewich was phenomenal! This was my first time buying a home, and he provided clear, concise instructions and led me through the process from beginning to end. He made it so easy! We had to close within 30 days of the offer acceptance in order to be provided the 1 year home warranty the seller was offering, and he came through and got it done within 30 days! I will absolutely recommend Jim and BankFive to anyone I come in contact with that is in the market!!! Great Job Jim and BankFive team!!
Kevin McGoff is the best !!! He has been so informative and helpful throughout my experience with BankFive. He is the person who is on top of his game when it comes to banking and is there from the beginning to end to make sure that our process was done right and thorough. The other people from BankFive that also helped me refinance my property could not have been any easier to deal with. They were there when I had a question and they were well prepared for all documents that had to be ready in time for final closing. Can't say enough about BankFive and the people that work there !!
I had the absolute pleasure of working with Monica Botelho, who helped originate and provide us with the loan for our families home purchase. What I appreciated about Monica, was her honesty, professionalism, loyalty, and knowledge. Not only did she exceed these qualities, but also incredible response time with any questions I had. Monica took the burden off of us, and was available every step of the way. I would 100%, with zero reservations recommend using her if you are ever interested in buying or refinancing your home!
My entire experience was great. My options were thoroughly explained, I was kept informed and up to date. All my questions were answered.
I could not ask for more professionalism. The loan was processed in a very timely manner. Even my emails were responded to very quickly ( even when Janice, my Bank 5 loan person, was out of the office.)
I absolutely would recommend Bank 5 and the staff to anyone. In fact, I have recommended my daughter, who is buying her first home, use Bank 5 for her mortgage.
Fantastic from start to finish.
Elizabeth Tetzner was great to work with! Timely, thorough, and provided very competitive rates.
I recently worked with Elizabeth Tetzner and it was the 3rd time that I have worked with her over the last 18 months and she is fantastic. Super responsive, comes to you with solutions to your problems and always gets the best rate. I'll never go anywhere else and highly recommend her!