Professional, efficient, technologically advanced. Excellent local service will give the big bank a run for their money.
My mortgage officer was Monica Botelho. From the start she was an absolute pleasure to work with. She maintained good communication throughout. While I may have missed out on a "good" refinance rate at the start, she continued to monitor rates until it was once again favorable - almost three months later! Once the process was started, it was seamless from the loan processor to the attorneys. Even after the close, she kept contact to make sure the close went smoothly. If Monica is representative of all the employees at Bank5, no doubt in my mind, it is a great institution. I would definitely reach out to her again for my mortgage needs.
My husband and I just refinanced our home we had Monica Bothelo at bank five we highly recommend her. Monica was really helpful and answered any of our questions. She quickly replied to any messages,she made the whole process quick and easy. We will definitely recommend Monica to any of our friends and family.
Bank 5 goes out of its way to provide efficient and safe service.
Always friendly and smiling and efficient. Love BankFive Fairhaven branch girls.
Tracey Ann Manzone
I’ve been with this bank for over 15 years never had a bad experience always great service
there are other branches in the area but the fairhaven branch is by far the best service and people, I opened my account there and will continue to use their branch for a long time. 5 star employees.
Quick and efficient. Friendly, always a great experience.
Just opened an account and everyone who I dealt with was professional efficient and very friendly. Made me glad I opened an account at the Fairhaven branch. I would recommend it to my friends.