I went to the Swansea Branch to see the Manager Melissa Vincent, and I was informed that she was transferred to your Express Branch on Thirteenth St, Fall River. I then proceeded to that Branch. As always Melissa Vincent greeted me with her wonderful personality and smile, asking me how she could help me. I explained what I was trying to do in wanting a small loan. She listened very well to my needs and then she suggested other options that might suite my needs better. In the past, she has never misguided me and I trust her advice very much. I agreed with one of her suggestions and the loan was put in place. Her dedication to the Bank as well as her knowledge, personality and understanding of what the customer needs are is what makes Melissa Vincent a great asset to Bank 5. It's a great loss to Swansea having her transferred. She is being under utilized at the Express Branch and should be promoted to the Main Office or send her back to the Swansea Branch.
Every time I visit this bank, I am treated with courtesy and respect. The tellers know what I want before I ask.
It was a quick in and out
The people at the branch were very helpful and friendly. Thank you for a pleasant experience.
Been with this bank over 20 years and it's always been good to me
Love all your staff. As a senior,unfamiliar with technology you folks are always patient and very helpful.
Easy to deal with
Service was great.
I forgot her name, but she was awesome , handled my situation perfectly and even went the extra mile ty
I went thru the drive thru and the teller greeted me. Transaction was fast.
Side Note: The keypad at the drive up @ the swansea branch is very loud. Can hear each number being pressed from the far drive thru lane.