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Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Our Customer
Contact Center:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Contact Us by Email

Features

Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole
Call Center
Jeff Sanson
NMLS# 758968
Digital Banking Center Manager
Vice President

Trustpilot
October 30
Positive experience:)
Excellent customer service!!!! Issue was resolved immediately.
Kimberly
Trustpilot
October 29
Very professional
Very professional, clear answers and quick to respond.
Kathleen
Trustpilot
October 23
Was very satisfied with the service…
Was very satisfied with the service that was provided....problem was solved in just a few minutes....thank you for reaching out to us....enjoy your day.....
Donald
Trustpilot
October 23
Thank You to the gentleman that helped…
Thank You to the gentleman that helped me, for being so kind and understanding.....especially when I called because of a silly error I made during an online payment i had attempted to make. I felt bad that I wasted your time and apologized to you, but you assured me it was ok and you were there to help. Thank you for making it a pleasant experience. Have a wonderful day.
Julie
Trustpilot
October 22
Great help
They helped me quickly
Diana
Trustpilot
October 15
Excellent work
They every excellent very polite very generous and they do a good job at excellent work and treating customers that’s what I gave them five stars
Andreina
Trustpilot
October 15
Good experience
Good experience
Miranda
Trustpilot
October 11
Customer Service was excellent
Customer Service was excellent! The followed up with me to make sure everything was fine and the issue solved!
Bill
Trustpilot
October 08
This bank notifies you if your account…
This bank notifies you if your account is being used unauthorized. They stay alert.Love their service and commitment to protect my account. Thankyou, Bank5.
Sharon
Trustpilot
October 03
The customer service is always good
The customer service is always good. I think there should be more training to assist customers who transfer an individual acct. to a trust acct. Either that, or individual trust accounts should be referred to a specialist.
Zelma
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