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Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Us By:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Email: Use our Contact Form to contact us about non-sensitive matters.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Features

Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole
Call Center
Jeff Sanson
NMLS# 758968
Digital Banking Center Manager
Vice President

Trustpilot
October 06
Keep Up the Great Work 5🌟s
Your telephone agents and branch staff always exceed expectations. Thank you for making Bank5 a great place for customers like me to conduct our business. Thanks!
John
Trustpilot
September 22
Good service
The customer service representative was wonderful.
Nancy
Trustpilot
September 15
Did a great job helping order a new…
Did a great job helping order a new card.
Mark Botelho
Trustpilot
August 11
This is an awesome bank
This is an awesome bank. I've never had a problem. Employees are wonderful to talk to. I always have a great experience when I'm there.
Patricia
Trustpilot
August 05
Everyone here is so helpful
Everyone here is so helpful. I never have any issues and if I need anything, when I call, my issue is resolved and more.
Kahlil
Trustpilot
July 29
Customer service
Ally questions/concernss addressed
Carol
Trustpilot
July 29
My issue was resolved very quickly
My issue was resolved very quickly. What more can I ask for.
Ryan
Trustpilot
July 21
I have been with Bank 5 for a long time…
I have been with Bank 5 for a long time and in all these years Bank 5 has always been there for me. Whenever I have had a problem all I had to do is call and my problem was solved. Thank you Bank 5 for being the best bank to do business with.
Madeleine Pereira
Trustpilot
July 15
The person on the phone was very…
The person on the phone was very polite. Sorry I don't remember her name. She was very helpful.
George
Trustpilot
July 14
Wouldn’t go any other bank
Wouldn’t go any other bank
Joan
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