Skip to Main Content Skip to Sitemap

Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Our Customer
Contact Center:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Contact Us by Email

Features

Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole
Call Center
Jeff Sanson
NMLS# 758968
Digital Banking Center Manager
Vice President

Trustpilot
March 04
The rep was great
The rep was great, and helped me with my request promptly
Arlinda
Trustpilot
February 27
Thank you
Great experience
Raimelis
Trustpilot
February 26
I really have no problems with BankFive…
I really have no problems with BankFive at all never have I think it’s a great bank and I’m very happy to be doing business with you thank you again Pamela Santos
Pamela
Trustpilot
February 25
Everything was great.
Everything was great don't remember details if call but remember no problems
Barbara ADAMS
Trustpilot
February 19
Great service friendly very helpful
Great service friendly very helpful
Carol
Trustpilot
February 19
Damaged debit card
I called because my debit card was damaged. It was early in the morning and just thought I would try to talk to someone before I went into work. To my surprise my call was answered and a new card was issued. Thanks.
customer
Trustpilot
February 18
Everyone I had to deal with on the…
Everyone I had to deal with on the phone were patient and helpful.
catherine charette
Trustpilot
February 13
my experience was very good
my experience was very good
Nelia
Trustpilot
February 05
I love BankFive
I love BankFive. Recently dealt with an issue with my card and the customer service department handled it immediately. They were very friendly and professional.
Kristen
Trustpilot
February 05
Great service
Great service. Friendly workers. Love my bank!!!
Brian
Powered by

Register for Online Banking
Manage your accounts quickly and conveniently,
24/7
Sign Up
product related icon
NEED HELP?
CALL FOR CUSTOMER SERVICE