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Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Us By:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Email: Use our Contact Form to contact us about non-sensitive matters.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Features

Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole
Call Center
Jeff Sanson
NMLS# 758968
Customer Support
First Vice President

Trustpilot
March 24
very helpful and polite
very helpful and polite
Bruce
Trustpilot
March 10
everything great
everything great
George
Trustpilot
March 04
Good bank with excellent service
Good bank with excellent service. I have been with this bank for many, many years and I have never had anything but excellent treatment and experiences with them.
Elaine
Trustpilot
March 04
Customer Service Review
I always get my issues resolved sometimes fast sometimes it takes time, but after all I get all my issues resolved.
Mohammad
Trustpilot
March 04
Exceptional Customer Service
Needed to reach out to Customer Service regarding our mortgage. The folks on the phone were very helpful and responsive, even called me back when needed.
Wendy
Trustpilot
March 03
I needed to wire out funds
I needed to wire out funds. The bank officers made it easy to achieve in the same day. Good work!
Mark
Trustpilot
March 03
I have been with bank five over 50…
I have been with bank five over 50 years and I they have been a great bank to do business with!
Carole A. Gray
Trustpilot
February 23
Awesome Banking experience with you…
Awesome Banking experience with you folks.I have been with Bank Five for seven years.I am very pleased with all my interactions with Bank Five.Keep up the good work. Thank you Ryan E. Amado
Ryan
Trustpilot
February 23
The young lady was informative
The young lady was informative, courteous effective and efficient. It was a delight working with her.
Thomas
Trustpilot
February 23
My experience was absolutely perfect
My experience was absolutely perfect. I had an issue with my daily limit preventing me from buying a new computer over a holiday weekend. The rep took the time to make sure my order would go through. I dont mind being placed on hold but this rep was over the top nice, communicative and concerned. A solid 5 star service.
Trisha
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