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Respecting your privacy and protecting your personal information are important responsibilities.

These notices outline what we do with your personal information and your privacy rights when using BankFive products and services.

Our updated privacy statements and policies

Customer Privacy Statement

Privacy Statement PDF Privacy Statement PDF pt 2

Online Privacy Policy

Revised 8/2019

We respect and value your privacy and are committed to maintaining your trust and confidence. Our Online Privacy Policy applies to the information we collect from you when you visit our website, blog, social media pages, mobile applications, online banking platform, or other online interfaces. This Online Privacy Policy describes how we collect, use, share, and protect your information.

By visiting or using our website or other online services, or interacting with any of our advertisements displayed through third-party providers, you accept and consent to the data collection, usage, and sharing practices described below.

Information We Collect:

Personal Information

When you visit our website and other online interfaces we collect personal information that you provide to us via online contact forms, applications, surveys, log-in credentials, or other online fields. Examples of the information you may provide to us online include your name, phone number, online banking username and password, address, social security number, or IP address.

How We Use Your Personal Information:

We may use the personal information you share with us online to follow up on inquiries you send through our website's contact forms, process loan and deposit account applications you submit to us online, market to you based on your website usage, ensure technological compatibility with your computer or other electronic or mobile device, improve the customer experience of our website, conduct aggregate analyses of our website usage patterns, etc. For more information regarding how we handle the personal information collected via our online interfaces, please review our Customer Privacy Statement and our Internet Banking Disclosures.

How We Secure Your Personal Information:

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Non-Personal Information

When you visit or use our online services, we may automatically collect non-personal information from your computer or mobile device via cookies, which are small text files that distinguish you from other site visitors. Cookies are created and stored on your hard drive when you visit websites, allowing the website to remember important information that will make your visits more convenient. The use of cookies is a standard practice to collect and track information about users’ behavior while on a website. We and our third-party advertising service providers may place cookies on your computer while you visit our site. Our site’s cookies do not and cannot infiltrate your hard drive to gather confidential information. Our cookies are not “spyware”.

The information collected via cookies includes:
  • What pages you visit and what actions you take on our website
  • The time and length of your visits to our website
  • The addresses of websites and advertisements that brought you to our website
  • Keywords used in searches that brought you to our website
  • Your browser version, device type, and operating system
  • Your Internet Protocol (IP) address
  • Your Internet Service Provider (ISP)
  • The geo-location of your computer or mobile device
Most people have their browsers set to accept cookies, but you can alternatively choose to either not accept cookies, or have your browser warn you every time a cookie is sent. Please note that if you choose to refuse cookies, the functionality of our website may be impacted. You can also delete cookies from your browser at any time. Since every web browser is different, you will need to follow your browser's instructions for disabling or deleting cookies.

Online Marketing

We advertise our products and services online through non-affiliated third parties. These advertisements may take the form of banner ads, text-based search ads, social media ads, or other formats. We use information about your location, device, and browsing activities in order to present tailored ads to you, analyze the effectiveness of those ads, and determine whether you might be interested in new products or services. Some of our digital ads contain cookies and/or tracking codes used to measure the effectiveness of the ads.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help analyze how users interact with our site. These cookies are used to store non-personally identifiable information. The cookie information generated about your usage of our website will be transmitted to and stored by Google Analytics, please visit to download the Google Analytics Opt-Out Browser Add-On.

Google Ads

Our website also uses the Google Ads platform to advertise on third-party websites (including Google). We may utilize Google’s remarketing service to deliver ads to previous visitors of our site. Through the use of cookies, Google’s remarketing service displays relevant ads tailored to users based on what parts of our website they have viewed. These cookies do not in any way identify you or allow access to your computer. We may also utilize Google’s interest-based advertising services to deliver ads based on interests you’ve demonstrated while logged into Google sites, and we may also use Google’s demographic and location targeting features. If you wish to opt out of having Google ads shown to you based on factors such as your interests, previous visits to other websites, and demographic details on your computer’s browser, you can do so by visiting

By using our website you consent to the processing of your tracked data by Google in the manner and for the purposes explained above.

Social Media

You may find additional information about our products and services through our social media sites on platforms like Facebook, Instagram, Twitter, YouTube, and LinkedIn. Please keep in mind that any information you share on these social media sites is visible to all, and thus you should never post any sensitive personal information such as account numbers or social security numbers. Please carefully review the Terms of Use and Privacy Policy for each of these individual social media sites, as they may differ from our own policies.

Personal Information on Children

We respect the privacy of children and urge all parents to supervise their children's computer usage. We do not knowingly collect personal information from children under the age of thirteen without parental consent. We advise that all visitors to our site under the age of thirteen not disclose or provide any personally identifiable information to us. To learn more about the Children's Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission website.

Changes to our Online Privacy Policy

Please note that this Online Privacy Policy is subject to change. We recommend reviewing this Policy frequently to remain informed of any changes made to it. Your continued use of our website and other online interfaces following the posting of an updated version of this Policy means that you accept the revised Policy.