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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Rated 9 out of 10 based on 253 reviews. See some of the reviews here.
Sandra
November 16
Very good experience
Very good experience. Jodi Oliveira is wonderful to work with. She really helped me with my loan and all the paperwork. The staff at the North branch are great with people!
Suzanne
November 08
Happy customer.
We have been with Bank Five for over 30 years. Threw car loans, home loans, savings and checking accounts and never been disappointed. Customer service has a.ways been pleasant and fast.
Sandra
November 07
I have been a customer for many years …
I have been a customer for many years with Bank 5, and have no complaints.
Joan
November 05
great personal and professonal service.
great personal and professonal service.
George
October 31
I find everything I need at this Bank …
I find everything I need at this Bank service is great
Leonard Rebello
October 31
Staff at any branches of Bank Five …
Staff at any branches of Bank Five always willing to listen and find solutions to banking issues quickly and efficiently.
James
October 25
Great bank to work with
Great bank to work with. I switched to BankFive years ago after a frustrating experience with Bank of America. In addition to being a Preferred SBA lender, they sponsor the Bristol-Warren Art Night Series and are active in their local community.
Carol
October 25
Customer Service
Excellent service
Hope
October 24
Bank review
I like my neighborhood bank they are always polite and professional
Jae
October 17
I've never had a easier time …
I've never had a easier time negotiating a site. Cudos and thank you, a customer of 40 years and 40 more God willing
Sandra
October 11
Great
I love my local bank and the girls are like family!
Frank
October 05
Good service
Good service. Fair fees. Easy access in the surrounding communities.
Linda
October 04
Customer centered banking
Customer centered banking - a wonderful surprise when I opened my accounts after moving from another state.
Joe B.
October 04
BankFive really goes out of their way …
BankFive really goes out of their way to help their customers! Outstanding service - highly recommend!
Rhonda
September 25
Bank five on your side
Never an issue, customer service in person and on the phone is top notch. Excellent on-line banking appl, plenty of locations. I feel like this bank is on my side and has my back! Satisfied customer, Rhonda D
Tracy
September 21
Great customer service
Great customer service, helpful staff and excellent products.
Wendy
September 19
My family and I all bank with Bankfive …
My family and I all bank with Bankfive and have for many years. Great customer service, the tellers and management have helped us with everything from foreign currency exchange to collateral loans. Our granddaughter has a Nickles account and loves to bring in her coin jar!
Me
September 18
My only issue is not having …
My only issue is not having compatibility with Samsung pay. I love using this service to pay for things as it gives me more Rewards but Bank five isn't affiliated so I can't get any extra Rewards
Kristen
September 18
Great customer service!
Great customer service!
Susan
September 18
I am a proud customer of bankfive
I am a proud customer of bankfive
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.