We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Oct 22
Great customer service at the Dartmouth…
Great customer service at the Dartmouth location⭐️👍
SO
Oct 22
Crystal at the downtown branch in Fall…
Crystal at the downtown branch in Fall River is terrific! Always very pleasant and very helpful for all my banking questions and transactions.
Customer service by all staff has been great!
Linda
Oct 20
Friendly staff answered my questions…
Friendly staff answered my questions and provided the documentation I needed in a timely manner.
Howard
Oct 20
Great response from representative
My question was answered immediately. Representative knew exactly what I needed and resolved my issue within minutes. She was very knowledgeable and courteous.
Colleen
Oct 15
Very knowledgeable quick help with what…
Very knowledgeable quick help with what I needed
Karen Dutra
Oct 15
Staff are polite and pleasant. They take the time to explain a service and allow you to ask questions without feeling rushed.
Staff are polite and pleasant. They take the time to talk with you and call or look info up
The service is prompt or they acknowledge you’re there and they will be with you shortly.
The staff always ask if there is anything else that they can help you with before you’re done on the phone or in person
Paula A Assad
Oct 15
Very informative
Very informative. Gave us full attention. Excellent customer service.
Patricia
Oct 15
The Best customer service I received or…
The Best customer service I received or anyone could receive. Mr. Jarrod Smith is an Asset to Bank 5 in my opinion. He is an example of what customer service should be.
Charlene
Oct 14
What a pleasant experience
I would give BankFive 10 stars if I could. I am extremely happy to become BankFive family. Monica Goncalves went over and beyond to assist us in signing up. I can’t thank her enough for everything she did. If anyone is looking for a bank, I will definitely recommend BankFive.
Lisa
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