We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Oct 23
Every time I've gone to bank 5 its…
Every time I've gone to bank 5 its always been a pleasant experience. The employees are always nice and helpful.
Lisa
Oct 21
Professional and prompt
Amber Lecuyer was professional and prompt notifying us of an inactive account and then
sending me Docusign form
E A Waring
Oct 17
I have been with Bank 5 at least 20…
I have been with Bank 5 at least 20 years and I never had a problem you a great people to work with and you are a great company I would recommend use to my friends and family
Roxanna
Oct 17
The person I dealt with had a lot of…
The person I dealt with had a lot of patience and was very helpful in getting my issue resolved.
Maria
Oct 17
Customer care person was very helpful…
Customer care person was very helpful and pleasant.
Cynthia
Oct 17
Great customer service as the person…
Great customer service as the person listened to my requirements and resolved it quickly.
Daniel
Oct 16
Great customer service
Great customer service! I love working with a small bank that can help me when I need the help.
Neal
Oct 16
Renee F
Renee F. at the Somerset location is always going above and beyond to provide exceptional service. Not only did she provide a good experience during account opening, but also assisted me with a problem I was having about a week later. Thank you for easing my worries and always working towards a solution, Renee!
Sierra
Oct 16
Opening a new CD
I was at the South End Branch to open a new CD. The women who helped me was very professional and friendly.
Louise
Oct 15
Always there to help me when needed
Always there to help me when needed. Staff is always friendly and knowledgeable.
Kylee
Oct 14
Just opened an account
Just opened an account. So helpful and informative about all the programs and incentives that the bank offers. Several days later I had an issue with my card and I was assisted immediately and the staff are very knowledgeable and friendly. They know most clients by first name basis. Very welcoming!
SA
Oct 14
Increasing my mobile deposit
The initial call recipient was extremely helpful and got me in contact with the exact person I needed.
She was helpful and polite!
The person who assisted me with my concern was also very helpful, and resolved my online banking issue.
Randi
Oct 14
Competent professionals!
Finally a competent, professional team to work with on my HELOC!
Mark Knapp
Oct 14
I have been with this bank for 45 customer service is the best…
I have been with this bank for 45 years. Their customer service is the best. friendly managers and tellers. I mostly deal with the Dartmouth branch. The main branch has good customer
service always ready to help me
Gail Lopes
Powered by
