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BankFive's Commercial Lenders and BankFive's mascot, Nickels the dog, standing with two BankFive business customers

Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 594 reviews. See some of the reviews here.
Tim
Trustpilot
March 14
Nine banks
Clean bank Fast service Nice people
Cynthia Gannon
Trustpilot
March 13
My experiences with Jordan Aguiar at…outstanding.
My experiences with Jordan Aguiar at the President Ave branch have been exceptional. I have been in several times over the last month. Jordan is professional, pleasant and knows how to do his job. Outstanding.
Amanda
Trustpilot
March 13
Everyone at BankFive are so friendly…
Everyone at BankFive are so friendly and are always available to help me at anytime of the day!
Kenneth
Trustpilot
March 13
This Bank offers everything the big…
This Bank offers everything the big banks but is very personal. The very few issues I have had have been handled fast and pleasantly. I also like the fact that $10 will hold an account open with no fees or penalties. you may open as many accounts aw you want with a $10 minimum.
Bertha
Trustpilot
March 13
Friendly
Friendly, polite, and to the point
Michele
Trustpilot
March 13
Always satisfied with the services my…
Always satisfied with the services my bank five provides.
Isaura
Trustpilot
March 12
I had prompt service and She was very…
I had prompt service and She was very helpful
Joao Brito
Trustpilot
March 12
Best service I have ever had
Best service I have ever had. All staff members are fully educated on their roll/department and provides top notch service. I have dealt with different banks and Bank5 sets the standards. Brittany Schmidt is our main contact for a business loan and she is professional, thorough, informative, organized, always available when you need and very comfortable to talk with. Stephanie DeSousa set up my new business account. With Brittany present so that we were all on the same page, we met in person. She explained all I needed to know and some about the accounts and because of this, I feel comfortable knowing she set me up for accounts that best fits my needs. "What a TEAM you have." My wife and I are lucky to find you and look forward to a very long relationship. P.S. we recommend Bank 5 to everyone. We thank you and your team for such great service.
EDWARD
Trustpilot
March 12
Great experience
Great experience, Chelsea Amaral was professional and had all my docs ready to go.
Geramy
Trustpilot
March 12
was opening new accounts
was opening new accounts - things went smoothly - didn't take too long - people were nice - easy peasy - no complaints.
Nancy
Trustpilot
March 12
Bank Five was the best
Bank Five was the best to work with on my recent mortgage. I've bought and sold and refinanced many times over, but this had to be the easiest group of people to work with.
Douglas
Trustpilot
March 12
best bank in town and around
best bank in town and around
Cynthia
Trustpilot
March 12
Staff always pleasant
Staff always pleasant. They know my name. Feel welcomed. Lobby always perfectly clean and orderly. I've been to other bank in the past. and I plan to always stay with Bank 5 . They are a perfect fit for my personality and needs. Thank you, Cynthia Reddy
Christopher
Trustpilot
March 12
Excellent service
Excellent service
Alda
Trustpilot
March 07
exceptional!!!
Best in the area...highly recommend their personal services...friendly, highly efficient, everyone is exceptional!
John
Trustpilot
March 06
It was a good experience at my last…
It was a good experience at my last visit to Bank Five
Jacinto
Trustpilot
March 06
They were very professional in solving…
They were very professional in solving my problem..keep up the great work...
Leopoldina
Trustpilot
March 05
Got all my questions answered
Got all my questions answered
Amber
Trustpilot
March 05
I have used this bank two times for a…
I have used this bank two times for a loan and had the best experience. Everyone is so professional and very quick at responding. Tim is amazing and his assistant was so helpful.
Susan
Trustpilot
March 05
Your employee at rivet st county st are…
Your employee at rivet st county st are the best!! I have only one problem with ur bank ur lobby hours are horrible some days till 3pm it should be at least until 4pm.
Karen
Trustpilot
March 05
quick and efficient
quick and efficient
Community Banking Resources
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