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We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Rated 9 out of 10 based on 304 reviews. See some of the reviews here.
May 09
Great bank
I have been a Bank 5 customer for over 10 years and there has rarely been an issue. If there is one they are quick to take care of it. Great customer service.
Katie Baker
May 07
I was looking to open a bank account…
I was looking to open a bank account for an upcoming class reunion with a fellow classmate and Timmy Lynn was a huge help! He let us know what proper documents we needed and guided us through the process. If you are looking for someone who knows their stuff, Timmy is who you are looking for!
May 01
I've been with BankFive since I opened…
I've been with BankFive since I opened my first account when I was 16 and I've been nothing but highly satisfied with the service that I have received.
April 24
Excellent customer service
Excellent customer service ! And easy bank app!
April 17
Muy bueno
Muy bueno Me encata la fCilidad para sacar sin deber a nadie
April 12
A very complete bank!
A very complete bank!
April 04
?very good service ALWAYS
?good service
April 03
Good service
Good service
Ruth Ann
March 28
very pleased with devices and staff
very pleased with devices and staff
March 28
Rosa in financials dept was a big help…
Rosa in financials dept was a big help to me this week!
March 23
Just love my bank
Just love my bank! Great service.
March 22
love dealing with the personel at Bank…
love dealing with the personel at Bank Five Fairhaven. they know my name and I know theirs. only complaint is drive through is a little slow. thanks, Cynthia Reddy
March 22
Long term customer Excellent Customer…
Long term customer Excellent Customer service
March 21
Excellence at Bank Five
I have nothing but praises for your customer service and teller staff. They have treated me and my spouse with great kindness and professionalism. The only improvement needed I see is the ATM, where some of the bills get crumpled up and not easy to remove from the machine.
Dave Buehler
March 20
Our Family has been banking at…
Our Family has been banking at BankFive-Faunce Corner Road since this location opened. We started coming here originally for the handy location, but over the years since then we have come to appreciate the care and kindness of your wonderful team. Truly you offer one of the friendlest banking experiences any of us has ever seen, and we appreciate the quaity of all your financial tools, as well as the continuing convenience of your 7-days a week Service Excellence. Many Thanks! Janet & Dave Buehler
March 14
My BankFive
I have nothing but good things to say. Love the way BankFive operates, the locations are convenient for me. Easy check deposit methods. Easy to contact when you have questions or problem. I love BankFive!
March 02
Service was very polite very helpful…
Service was very polite very helpful made it very easy to feel good about opening a Account with very happy to a five cents bank customer.
February 14
Really helpful and respond fast with…
Really helpful and respond fast with any problem
February 10
Your branch people are gracious and …
Your branch people are gracious and knowledgeable
February 10
Great satisfaction.....
Great satisfaction..... Very fast,very professional service...... Pleasantly surprised!
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