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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 4.6 out of 5 based on 1671 reviews. See some of the reviews here.
Dan L
Trustpilot
April 19
What a terrific experience
What a terrific experience. Ismael was tremendously efficient and helpful throughout our HEAT loan process, and Janice traveled to meet us in Woburn to facilitate our closing. Then, when we had to switch contractors, they handled the change graciously and redid the whole process without even a hint of reluctance about the inconvenience. Ismael led an exceptional customer service experience, we are very happy with Bank Five and will be repeat customers.
Jeffrey
Trustpilot
April 15
We had an incredibly easy time with the…
We had an incredibly easy time with the closing . Everything went smoothly. I couldn’t be any happier with the service we received . We have long been customers of Bank5 since before it was Fall River 5cent savings bank , and look forward to staying with them for the long haul.
Robin White
Trustpilot
April 14
Excellent customer service
Excellent customer service. Just opened an account. My bank I was with for over 15 years was getting awful on fees and customer service was terrible
Richard
Trustpilot
April 14
Monica is great
Monica is great! Great rates, easy to work with, expectations of paperwork and closing process were clear
Eric
Trustpilot
April 12
If you are looking for not just a bank…
If you are looking for not just a bank but people who understand and will be there to advise and help, personal, business or residential loans, you CANNOT Find a better way
Plaas Lindiwe
Trustpilot
April 12
I really loved the service that I got…
I really loved the service that I got from Bank5 it was excellent experience. The employees there are awesome & loving people. I told my older sister about the experience then she said "you know what my brother I'm opening the account with Bank5 now tomorrow it will be late".
James
Trustpilot
April 11
Isabel Rushton did a fantastic job…
Isabel Rushton did a fantastic job explaining and helping me with the accounts I have.
Reina
Trustpilot
April 07
I realy like the service its very great…
I realy like the service its very great and the great employee that are very nice thank you for giving me the opportunity to open a account with this bank 5. God bless you all.
William
Trustpilot
March 25
Everything went smooth as usual
Everything went smooth as usual. Thank you
Cathy Mahroum
Trustpilot
March 24
Every time I go to the bank everyone is…
Every time I go to the bank everyone is so nice and always helpful.
Roy
Trustpilot
March 24
I've had an account for years I've…
I've had an account for years I've never encountered any problems and when something don't seem right they are awesome to work with they are very helpful with all your needs👍👍
John
Trustpilot
March 24
Bank visit
Expectations were met, staff was very pleasant, very courteous.
Elizabeth
Trustpilot
March 24
BankFive is 👍
Satisfied customer a few years now. Love the company color.
Bruce
Trustpilot
March 24
very helpful and polite
very helpful and polite
Joshua
Trustpilot
March 24
Easy process with a fantastic loan…
Easy process with a fantastic loan officer. I would be happy to send referrals to Elizabeth Tetzner.
Celia smith
Trustpilot
March 24
Absolutely amazing customer service by…
Absolutely amazing customer service by Victoria. She made our experience smooth and effortless answered our questions promptly and explained everything so that we could understand it.
Vincent
Trustpilot
March 24
The people at Bank Five are very honest…
The people at Bank Five are very honest in helping me with any mistakes I may make in my deposits. They are also very helpful in answering any questions I have. Bank Five personnel are always friendly and courteous.
Customer
Trustpilot
March 24
Easy and fast
Easy and fast, quick and efficient service. Would recommend to all. Top notch service
Aldo Petronio
Trustpilot
March 24
Mortgage and Lending Staff is Phenomenal
The lending staff that I dealt with for my loan were courteous, efficient and went all out, even after hours, to make sure that my loan request was complete and accurate before it went to the underwriter. I feel that this extra effort on all of their parts made the underwriting review streamlined and thus achieved a very favorable outcome both in rate and in terms.
Erin
Trustpilot
March 24
Jim Hanewich made this process as…
Jim Hanewich made this process as stress-free as possible. He found me the best refinance possible and was open and honest every step of the way.
Cheryl Cordeiro
Trustpilot
March 24
I have a wonderful experience with…
I have a wonderful experience with BankFive been with the bank for years. Monica In the loan department was absolutely the best. She went above and beyond for me I was in contact regularly she a very personable which is very important. Would gladly recommend her for future business. Everyone I dealt with at BankFive was very nice . Thanks again
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