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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 322 reviews. See some of the reviews here.
Donna
Trustpilot
July 09
I'm a new customer and and so far I'm…
I'm a new customer and and so far I'm very happy with Bank 5
Louis
Trustpilot
June 28
Very good customer service
Very good customer service
Aaron
Trustpilot
June 27
Great experience!!
Great experience!!
William
Trustpilot
June 21
Luke in the commercial loan department…
Luke in the commercial loan department I feel did an excellent job at trying to help me obtain a commercial loan. He spent a good amount of time going through everything for me. I'm very pleased and would recommend Bank Five.
Cheryl
Trustpilot
June 21
Always been happy with the customer…
Always been happy with the customer service at Bank Five. Very patient and accommodating.
Norman
Trustpilot
June 20
I love the extended hours available at…
I love the extended hours available at the express branch and the staff there are a great bunch. It’s my bank of choice and always recommend it to everyone.
Raymond
Trustpilot
June 16
Great bank been with then over 50 years…
Great bank been with then over 50 years now. I had my mortage with them and checking. There on line banking is easy to use, great setup.
Sandra
Trustpilot
June 14
I have always received help whenever I…
I have always received help whenever I have asked. No problem is what I receive with extreme care to me, the customer.
Thomas
Trustpilot
June 14
A very good banking partner.
A very good banking partner.
Ruth
Trustpilot
June 14
Love my online banking
Love my online banking. When I’m in trouble they are always there to help.
Nicole
Trustpilot
June 13
Great customer service and management…
Great customer service and management team.
Chris
Trustpilot
June 11
MassSave Loan
My wife and I went in for a MassSave Heat Loan. We worked with Timmy Lynn. He was awesome. He and his team made this process so easy! Would recommend going to see him for all your banking needs!
MH
Trustpilot
June 08
Everyone was very helpful and kind
Everyone was very helpful and kind
Luis
Trustpilot
May 23
I have had a couple different accounts…
I have had a couple different accounts with bank five for over 30 years. Going back to the Fall River five Cents Savings Bank days. Customer service is always excellent and now in the new ages of Technology the app makes banking even easier. The website is very easy to use. The staff at all locations I've been to are awesome. Having the Express location in Fall River and Swansea open 7 days a week is also a huge help.
Alita R.
Trustpilot
May 18
I love my bank!
I have been banking with BankFive for MANY years and love this bank. They answer any questions I have and have always been extremely helpful with any issues I might have had. From tellers to executives they are top notch! I love their security features as well. I feel safe in using my bank.
Juliann
Trustpilot
May 15
Any problems are dealt with in a…
Any problems are dealt with in a professional manor. Good customer service.
Heidi
Trustpilot
May 09
Great bank
I have been a Bank 5 customer for over 10 years and there has rarely been an issue. If there is one they are quick to take care of it. Great customer service.
Katie Baker
Trustpilot
May 07
I was looking to open a bank account…
I was looking to open a bank account for an upcoming class reunion with a fellow classmate and Timmy Lynn was a huge help! He let us know what proper documents we needed and guided us through the process. If you are looking for someone who knows their stuff, Timmy is who you are looking for!
Michael
Trustpilot
May 01
I've been with BankFive since I opened…
I've been with BankFive since I opened my first account when I was 16 and I've been nothing but highly satisfied with the service that I have received.
Jeffrey
Trustpilot
April 24
Excellent customer service
Excellent customer service ! And easy bank app!
Zahira
Trustpilot
April 17
Muy bueno
Muy bueno Me encata la fCilidad para sacar sin deber a nadie
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.