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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 377 reviews. See some of the reviews here.
Jacqueline
Trustpilot
October 01
Great service devoted to their patrons.
Great service devoted to their patrons.
Nancy
Trustpilot
September 22
We are new customers at the Swansea…Great place to bank!
We are new customers at the Swansea branch. The bank manager has been very helpful and created a wonderful atmosphere for the customers. In fact, every employee has been very pleasant. Love banking here!
Ian
Trustpilot
September 21
Very helpful and responsive to my…
Very helpful and responsive to my questions about the home buying process.
Gordon
Trustpilot
September 21
With Bank5 since they were Fall River 5…
Been with Bank5 since they were Fall River 5 and haven't had anything but wonderful service and experiences with them For me, there is no need to look elsewhere for my banking needs. Very pleased with their personal service as well as community service.
Kimberly
Trustpilot
September 21
Have been a member for many years
Have been a member for many years, your service is fantastic and always focused on the customer.
Gabriel
Trustpilot
September 21
Good attention with the clients
Good attention with the clients, i like it
Holly
Trustpilot
September 15
Bank 5 has been my "go to" bank for…
Bank 5 has been my "go to" bank for years. I do all of my Business and Personal banking with Bank 5 and the staff are always so helpful.
Sonya
Trustpilot
September 15
Excelent service and quick response to…
Excelent service and quick response to my requests
Raymond R Lopes
Trustpilot
September 15
Best Bank For Sure!!!
Actually I’ve been a BankFive customer for 17yrs. I just had to open a new account because my last account got hacked. But that doesn’t stop me from giving you all a 100% review, the best. The Bank on South Main gave us a five star treatment to get us back on our feet again!!! Raymond R Lopes
robert costa
Trustpilot
September 15
friendly very helpful great experience
friendly very helpful great experience
Jorge
Trustpilot
September 15
Excellent service
Excellent service
John
Trustpilot
September 14
Good knowledge
Very friendly. A good understanding of their products and customer needs.
Marilyn
Trustpilot
September 14
I was a customer of Bank 5 in the 70’s
I was a customer of Bank 5 in the 70’s. I’m back again because they have always treated me well.
Andres
Trustpilot
September 13
great
great treatment
Emma
Trustpilot
September 13
Excellent home equity loan experience.
Excellent experience taking out a home equity loan with BankFive from the moment I first stepped into the Bristol branch. When we got into a bit of a time crunch, Jorge went above and beyond to make sure we closed the loan on time, and we did!
Eleanor
Trustpilot
September 09
Easy to work with
Easy to work with. Understand our needs. Convenient
Daniel
Trustpilot
September 09
We have two loans with Bank Five and…
We have two loans with Bank Five and each experience was a joy. We were approved quickly and each closing was painless. They didn't take much time out of our mornings. We had our young children with us at each closing, and the staff made sure the kids felt welcome and like they were part of the experience. We choose Bank Five for the second loan because of our positive experience with the first. I would recommend them to anyone.
Donna
Trustpilot
September 07
I am a realtor
I am a realtor, and I have used Becky Bouley for several closing and she did a wonderful job!
Nicholas Bento
Trustpilot
September 07
Smooth process
Smooth process, automatic payments with the option for additional payments whenever I choose.
sandra Ramirez
Trustpilot
September 06
I'm very happy with the service
I'm very happy with the service, I feel comfortable when I go there. All the bank employees are nice and friendly. I have account with this bank for many years. Thanks!
Barbara
Trustpilot
September 03
New account
Easy process no waiting
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.