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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 842 reviews. See some of the reviews here.
Nicole
Trustpilot
November 12
Absolutely amazing!
Absolutely amazing!
Cynthia
Trustpilot
November 07
The process went very smoothly
The process went very smoothly. Janice was great!
RDH
Trustpilot
November 07
Very helpful even on a Saturday near…
Very helpful even on a Saturday near closing. BTW: Extra hours are very convenient for doing business on the weekends.
Jerilyn
Trustpilot
November 06
Great web site,wish I did this years…
Great web site,wish I did this years ago..
Ann
Trustpilot
November 06
Always friendly tellers
Always friendly tellers. Been at this bank for at least 30 years.
G L Srikanth
Trustpilot
November 06
Wonderful team at the County street branch
Wonderful team at the County street. Branch They just mean customer service Overall a great team makes a great bank Sam Aarohi Dental
Miguel
Trustpilot
November 05
friendly and courteous staff
friendly and courteous staff
Harley
Trustpilot
November 05
Bank was professional and timely
Bank was professional and timely
Tammy
Trustpilot
November 05
Teller was excellent!
Teller was excellent!
Michael
Trustpilot
November 05
CD-No checking account required.
I opened a cd. They the best rates and only a 15 month term. What I liked best was I did not need to open another checking account to receive the rate.
Kerry
Trustpilot
November 05
Fast competent service in Fall River…
Fast competent service in Fall River branch. The branch manager was accessible, clear and precise making the process for a MassSaves HEAT loan quick and painless. Moving forward with a home equity loan because of how great the HEAT loan went. This process as smooth and efficient as the first. When trying to repair the roof that it literally leaking over your head, you don't have time for a long lengthy process. Tim in Fall River understands that and gets the job done. Would highly recommend to anyone looking for good rates with confident quick service.
Anna
Trustpilot
November 05
Always good experience
Always good experience
Elizabeth
Trustpilot
November 05
Great customer service
Great customer service
Peter
Trustpilot
November 05
I love that they are open on sundays
I love that they are open on sundays, a great way to cater to small businesses.
Nicholas
Trustpilot
November 05
Great
Great, consisent service.
Anne
Trustpilot
October 30
everything fine
everything fine
Kimberly
Trustpilot
October 30
Positive experience:)
Excellent customer service!!!! Issue was resolved immediately.
Andrea
Trustpilot
October 30
Very gracious and kind manager helped…
Very gracious and kind manager helped me- Jared S.
Marcia
Trustpilot
October 29
Jared Smith 👍🏻
I would not hesitate for a second to recommend Bank 5 and Jared Smith. He was awesome. We did not have a working heating system in our home with a new baby and he helped to expedite the process so we could get our mass save loan processed ASAP.
James C Fontes
Trustpilot
October 29
Kyle A. Marios, Banking Officer - Branch Manager Thirteenth St.
Had a great experience with Banking Officer - Branch Manager - Kyle A. Marois with critical information helping my credit and loan applications...
Kathleen
Trustpilot
October 29
Very professional
Very professional, clear answers and quick to respond.
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