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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 4.7 out of 5 based on 1178 reviews. See some of the reviews here.
Kristin
Trustpilot
July 02
Great service always
Great service always
Nicole
Trustpilot
July 02
Great experience.
Great experience.. great staff...
Kenneth
Trustpilot
July 01
Bank Five is always a plesant experience
Bank Five is always a plesant experience
Kristin
Trustpilot
July 01
Great service to get our atm cards…
Great service to get our atm cards working
Stanley
Trustpilot
July 01
very good customer service!
very good customer service!
Marion
Trustpilot
July 01
Super polite and helpful!
Super polite and helpful!
Deborah
Trustpilot
July 01
Bank Five staff have been excellent…
Bank Five staff have been excellent throughout the entire COVID-19 pandemic supporting their customers.
Myka
Trustpilot
July 01
The manger Jared was very nice and he…
The manger Jared was very nice and he didn’t hesitate to help My boyfriend and I with signing up they were very
Deborah
Trustpilot
July 01
No Need to Bank anywhere else!
I have always had very positive experiences at all BankFive locations the Somerset Branch is beyond exceptional for customer service. The services offered are customer focused.
Mia
Trustpilot
July 01
Bank Five gets it done!
As a first time home buyer, I was new to the home loan application process. Bank five’s loan program was the best choice I could have made. My loan officer Elizabeth was so helpful throughout the process and was able to get everything done quickly and efficiently, including getting me the best loan rate. The website is very easy to use which made buying a home during a pandemic easier. I would recommend Bank Five to anyone looking to buy a home.
Megan
Trustpilot
July 01
Everyone was very helpful and clear…
Everyone was very helpful and clear about what was happening with my account. I was very happy with my service and feel great about choosing Bank Five!
Sabrina
Trustpilot
July 01
I had Carolyn she was amazing and…
I had Carolyn she was amazing and helpful definitely a asset to bank 5 wonderful experience
Sharon
Trustpilot
June 25
Excellent and speedy customer service!
Excellent and speedy customer service!
steven
Trustpilot
June 24
I love Bank Five
I love Bank Five. Love their hours of operation, their satellite offices. I have had nothing but great customer service every time I have been to any Bank Five.
Teresa
Trustpilot
June 24
In this difficult time
In this difficult time, attempting to get a mortgage, change accounts, etc., was done with patience and professionalism. We are not all computer savvy, but I couldn't ask for a better bank. Thank you.
Sergio Tavares
Trustpilot
June 18
Maria Coelho
Maria Coelho did a a nice job! On helping me get my account and seething up everything!! An excellent job! Very understandable and very polite!! She’s the best at what she does!!!
June
Trustpilot
June 18
Problem solved!
Problem solved!
Nicole
Trustpilot
June 17
I truly love this bank
I truly love this bank. Any location I have ever been to has been wonderful. Your staff is always so welcoming and happy to give any information I ask about. I feel that it is due to your bank that I have been able to take hold of my finances. Thank you everyone at Bank5 you are awesome!!!
Ruben
Trustpilot
June 17
love this bank!
love this bank!
Shirley
Trustpilot
June 17
I needed to have documents notarized
I needed to have documents notarized. Both times when I called your representatives they were most helpful. When I went it the branch on two separate occasions they we so helpful and did the notarizing. A job well done Bank 5 for hiring such great folks.
Scott
Trustpilot
June 17
Replacement of debit card
I recently had to replace my damaged debit card. The person who took care of me was extremely pleasant and very helpful. I had my new card very quickly. No issues at all. Thank you so much!
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