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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 664 reviews. See some of the reviews here.
Wayne
Trustpilot
May 07
New Customer
I am new to Bank Five and the support, service and involvement is unparalleled to other banks I have dealt with. Great Job
Ramon
Trustpilot
May 07
A great, personalized experience
Arthur and Yubetzy provided exceptional service and were a delight to work with. They moved very quickly, took time to get to know my financial situation, provided valuable advice as I compared options, and offered a great mortgage.
Bridget
Trustpilot
May 01
Went to one in fall river mass
Went to one in fall river mass. On Robeson st and pleasant. Was in and out and opened a new checking acct. Kindest guy in all of fall river have to say one of the kindest banks i use for myself.
Miriam
Trustpilot
May 01
Professional and informative!
Professional and informative!
Jennifer
Trustpilot
April 30
They were excellent there and George…
They were excellent there and George who I talked to was very knowledgeable. Was a great experience
Kevin
Trustpilot
April 30
Very personal and professional service
Very personal and professional service
Alexandria Waldron
Trustpilot
April 30
A good choice
The person who dealt with my loan application, Kyle, was very helpful throughout the process. He drove out to meet me to sign the documents and was patient with my responses and questions.
Bob Caron
Trustpilot
April 30
Excellent Service
Excellent Service
George
Trustpilot
April 30
Very helpful and knowledgeable
Very helpful and knowledgeable
Travis
Trustpilot
April 25
I really love this bank
I really love this bank, I’m about to close my other bank and keep this open, I would tell everyone to get a account with Bank 5 and don’t go anywhere else.
Joao Neuva
Trustpilot
April 24
The Dartmouth Branch was phenomenal
The Dartmouth Branch was phenomenal, and the staff was very helpful, especially the young gentleman with the beard.
M. Santos
Trustpilot
April 24
First Time Home Buyers Seminar
Recently attended a first time home buyers seminar at the flint branch. It was very informative and the presenters were very professional and knowledgeable. Monica will go above and beyond to assist you with step one of this long, confusing process.
Jose
Trustpilot
April 23
Veronica and the girls at the Flint....
Veronica and the girls at the Flint branch are AWESOME!
Jennifer
Trustpilot
April 23
Best place ever
Best place ever
Wayne
Trustpilot
April 23
I am glad I switched banks to bank five…
I am glad I switched banks to bank five I have been a member now for 3 months and every time I have visited my bank at bank 5 it was a wonderful experience
Lori
Trustpilot
April 23
Your customer service is excellent
Your customer service is excellent, very polite and helpful.
Ellen
Trustpilot
April 18
I had a wonderful experience with Bank…
I had a wonderful experience with Bank Five. Everyone is friendly . I would highly recommend Bank Five.
Roberto
Trustpilot
April 16
Very professional and friendly people.
Very professional and friendly people.
Lindsey
Trustpilot
April 10
Always friendly and professional
Always friendly and professional
Jacob
Trustpilot
April 10
Every time I go to branch people are…
Every time I go to branch people are friendly and eager to help. Always in and out quickly
Justin
Trustpilot
April 10
Was helped quickly and resolved my…
Was helped quickly and resolved my issue correctly
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