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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 4.7 out of 5 based on 1762 reviews. See some of the reviews here.
Mark
Trustpilot
July 29
Very simple process
Very simple process. Origination, approval and closing went extremely well
Jason Correia
Trustpilot
July 29
Monica was great she always called us…
Monica was great she always called us back and helped us with questions that we didn’t know she was great
Cheryl
Trustpilot
July 28
Excellent service to open an new…
Excellent service to open an new account. Quick and easy.
Felix Imbriano
Trustpilot
July 27
Above and beyond!
Monica C. Botelho was my loan officer she was very gracious and very helpful in my whole endeavor throughout the process of my home mortgage thank you so much Monica for all the help and support.
Josh
Trustpilot
July 21
Bank Five
Always helpful, professional and friendly.
Justin Wotton
Trustpilot
July 21
The customer service w Susana Coito w…
The customer service w Susana Coito w our mortgage and Fran Oliviera setting up my checking out was nothing short of amazing work from both of them.
Bentley
Trustpilot
July 21
I had several accounts to go over to…
I had several accounts to go over to make some necessary changes. Janice Martin was very patient and very helpful in advising and making those changes for me.
Thi My Lien
Trustpilot
July 21
Very well
Very well. Thanks very much!
Joshua
Trustpilot
July 15
Excellent job
Excellent job
Richard
Trustpilot
July 15
extremely efficient
extremely efficient, friendly, supportive, patient quick easy process closing was effortless and friendly
John
Trustpilot
July 15
Ismael was a fantastic help and did a…
Ismael was a fantastic help and did a great job. I highly recommend Bank 5.
Lex
Trustpilot
July 15
The employees are very nice.
The employees are very nice.
Denise
Trustpilot
July 14
This process was so easy
This process was so easy. Janice Martin at the North Main Street branch was awesome. When she couldn’t get back to me she would have Lucy respond. The whole experience was quick and easy. I can’t thank enough.
PaulS
Trustpilot
July 14
a pleasure!
Very friendly, knowledgeable, courteous. Am so glad I found this bank, Padro and others were awesome!
Cale Keable
Trustpilot
July 14
Another excellent job
Another excellent job. Thank you.
Sarah
Trustpilot
July 07
Great customer service - Monica
Monica Botelho worked with me on my closing and was excellent. She was responsive, easy to get a hold of, and supportive throughout the loan and home buying process. This was my first homebuying experience and she helped make it an easy process.
Nicole Barton
Trustpilot
July 07
First Time Buyer - Fabulous Experience!!!
Jim Hanewich was phenomenal! This was my first time buying a home, and he provided clear, concise instructions and led me through the process from beginning to end. He made it so easy! We had to close within 30 days of the offer acceptance in order to be provided the 1 year home warranty the seller was offering, and he came through and got it done within 30 days! I will absolutely recommend Jim and BankFive to anyone I come in contact with that is in the market!!! Great Job Jim and BankFive team!!
Robert
Trustpilot
July 07
New Customer onboarding
The online onboarding process for new customers was easy and a good experiance.
Philip
Trustpilot
July 07
Kevin McGoff is the best !!
Kevin McGoff is the best !!! He has been so informative and helpful throughout my experience with BankFive. He is the person who is on top of his game when it comes to banking and is there from the beginning to end to make sure that our process was done right and thorough. The other people from BankFive that also helped me refinance my property could not have been any easier to deal with. They were there when I had a question and they were well prepared for all documents that had to be ready in time for final closing. Can't say enough about BankFive and the people that work there !!
Jimmy
Trustpilot
July 07
Very responsive and efficient loan…
Very responsive and efficient loan process.
Addie Drees
Trustpilot
July 02
I am 100% satisfied with their…
I am 100% satisfied with their services. Their customer support is one of the best.
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