Skip to Main Content Skip to Sitemap

Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
Depositors Insurance Fund
100%
deposit insurance. Ensure the safety of every penny!
Learn More
Trustpilot
Rated 9 out of 10 based on 971 reviews. See some of the reviews here.
Charles
Trustpilot
January 15
Used drive-up
Used drive-up, was very good.
Patricia
Trustpilot
January 15
From the moment I hit the send button…
From the moment I hit the send button for the online application Pedro was in contact with me and very informative. He answered all my questions and went out of his way to make the process easy. I would definitely go to Bank Five again. Thank you
Mary Ellen
Trustpilot
January 15
I have been a member of Bank5 since I…was 17 years old
I have been a member of Bank5 since I was 17 years old. When I went in recently, I was treated with kindness and respect. I would never change banks. I am very happy with the service here. Thank You for everything Mary-Ellen O'Brien
Anthony
Trustpilot
January 15
Easy to deal with
Easy to deal with
Sandy
Trustpilot
January 15
Bank 5
The tellers are always helpful and friendly. I love that I have the option to visit the express branch on SUNDAY!!!!!
Michael
Trustpilot
January 15
Everyone at the bank is friendly and…
Everyone at the bank is friendly and helpful
Brandi
Trustpilot
January 15
Very helpful
Very helpful
Daniel Viveiros
Trustpilot
January 15
I always receive a smile and a greeting…
I always receive a smile and a greeting whenever I go to Bankfive, friendly staff and always helpful " give me my money" lol just playing. I've been with bank five for 20 years, I wouldn't go anywhere else.
Donna
Trustpilot
January 15
Service was great.
Service was great.
Susan
Trustpilot
January 14
Complete and accurate response
The woman I spoke with understood my issue right away and gave me accurate and complete information about how to proceed
Michael
Trustpilot
January 14
Customer since I was born
I have had an account here since I was born. Of course 50 years ago it was Fall River Five Cents Savings Bank and I have been around for all the changes since then. I would never deal with any of the big national criminal banks.
Dean
Trustpilot
January 14
I love banking at BankFive
I love banking at BankFive! The workers are always friendly and in a great mood. I’ve been to most locations and feel the same for all.
Christopher
Trustpilot
January 14
I forgot her name
I forgot her name, but she was awesome , handled my situation perfectly and even went the extra mile ty Chris
Beachlady
Trustpilot
January 14
Drive Thru experience
I went thru the drive thru and the teller greeted me. Transaction was fast. Side Note: The keypad at the drive up @ the swansea branch is very loud. Can hear each number being pressed from the far drive thru lane.
Martin
Trustpilot
January 14
There is a lot of reasons
There is a lot of reasons, I like bank 5 because staff they are very friendly, very polite also the hours very convenient,, I give them 100 star 👍
Holly
Trustpilot
January 14
Great customer service
Great customer service, I have been with them for years!!
Dayle
Trustpilot
January 14
The gentleman was new at bank and was…
The gentleman was new at bank and was very good and pleasant.
Sheila m Rossi
Trustpilot
January 14
Treat me great 👍
Treat me great 👍
Bruce D
Trustpilot
January 14
Nice to deal with
Everyone at Bank Five is very knowledgeable and friendly . Whether I’m at the Dartmouth branch or any of the FallRiver branches. Thank you to everyone
Kimberly Sousa
Trustpilot
January 14
You have been my bank for a long tim e…
You have been my bank for a long tim e now . Whenever I have had promblems I have always had your full attention to straighten my situation out . i feel safe and comfortable with your service. Thank you .
Kellie
Trustpilot
January 14
Excellent staff
Excellent staff
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.