We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
May 19
Customer service is always quick and to…
Customer service is always quick and to the point. On the phone or online, they're great, & dedicated to helping you figure out your issues as quickly as possible.
Ashley D
May 19
Always determined to resolve the issue at hand
Always willing to resolve the issue at hand
Raymond Khalife
May 15
The customer service was very helpful…
The customer service was very helpful and great.
Maritza Melendez De Fresneda
May 14
Great assistance with step-by-step…
Great assistance with step-by-step assistance from Bank 5 Somerset Branch Manager Doreen Constancia
Paula
May 14
Always quick to be served and answer…
Always quick to be served and answer all my questions and needs.
Artur
May 13
Very good communication with all and good communication between colleagues.
Great experience with all involved.
Valerie
May 13
Everyone was very helpful and easy to…
Everyone was very helpful and easy to talk with!
Ann-Marie
May 12
So far so good BankFive has a great…
So far so good BankFive has a great customer service.
Ottoniel
May 07
I really like the platform of the site
I really like the platform of the site, easy to manage and see my accounts with details. Thank you
Yes, the in office visits, I go to President Ave, always very helpful staff and friendly.
Octavia
May 06
The staff on county st in New Bedford…
The staff on county st in New Bedford are very helpful and pleasant! The bank is very clean and customer service is excellent!
Kathleen
Apr 30
Awesome experience the associate was…
Awesome experience the associate was very kind and caring very professional
Fatima
Apr 30
Great customer service
Great customer service . Very kind & helpful .Amazing staff !!
Joao Afonso
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