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BankFive's Commercial Lenders and BankFive's mascot, Nickels the dog, standing with two BankFive business customers

Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 476 reviews. See some of the reviews here.
Loreta
Trustpilot
January 15
Great customer service 👍
Great customer service 👍
Gerri
Trustpilot
January 15
Excellent customer service.
Excellent customer service.
Justin
Trustpilot
January 15
Great Branch
Great Branch. Very quick and they even remember my name!! Kyle the Branch manager at the branch near Boston Market was awesome.
Bruno
Trustpilot
January 15
Very satisfied
I’ve been going to that branch for over 15 years always great service and good customer assistance
Arlene
Trustpilot
January 15
Always pleasant to do business with
Always pleasant to do business with
Richard
Trustpilot
January 15
I really like the personal banking…
I really like the personal banking experience. I appreciate the tellers' personal recognition. They are always pleasant and helpful.
Ana
Trustpilot
January 15
Quick on transmitted my request
Quick on transmitted my request
KO
Trustpilot
January 15
Bank5 #1
I would recommend Bank5 to anyone with banking needs.
Sandra
Trustpilot
January 14
I am pleased with all aspects of BANK…
I am pleased with all aspects of BANK 5...very pleasant staff,
Thomas
Trustpilot
January 14
All of the people at the Bristol
All of the people at the Bristol, RI are always friendly and knowledgeable. Glad I bank at Bank5.
Dianne
Trustpilot
January 12
I have dealt with this bank for many…
I have dealt with this bank for many years and hope to continue to do so for many more. Friendly, helpful and courteous people are willing to help any way they can. Great bank!
Natalie& John Pacheco.
Trustpilot
January 12
Good friendly services.
Good friendly services.
Marilyn
Trustpilot
January 11
It was easy in easy out with very…
It was easy in easy out with very friendly staff.
Jenna
Trustpilot
January 11
Quick and courteous service!
Quick and courteous service!
M Zelia
Trustpilot
January 11
I am always treated with great respect…
I am always treated with great respect at Bank5. Evrything is explained fully.
Serri
Trustpilot
January 11
I would like to thank the staff at Bank…
I would like to thank the staff at Bank 5 on Faunce Corner Road with my mortgage experience.
Constance
Trustpilot
January 10
No problem
No problem, been with this bank many years.
Customer
Trustpilot
January 10
Everyone is always so helpful.
Everyone is always so helpful.
Patricia Lareau
Trustpilot
January 10
Everyone that works at your branch are…
Everyone that works at your branch are very nice!
April
Trustpilot
January 10
The bank 5 team are all great…
The bank 5 team are all great individuals..i have been with bank 5 for many years,, they have become more like family
Brian
Trustpilot
January 10
I have always had a good experience at…
I have always had a good experience at the bank. I find the tellers very helpful with any questions.
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.