BankFive Reviews

Read what our satisfied customers are saying about their experiences with BankFive.

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We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.

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Mar 17

Lumenia was absolutely fantastic to work with. Super friendly and helpful! She explained everything to me in detail before I even had a question, to ensure I knew exactly what my loan entailed and what was expected and needed from me. She even went the extra mile to reach out on my behalf to gather some documents I needed to close my loan to save me some time. As I said, super efficient, helpful, and friendly. I recommend anyone looking for loan a work with Lumenia.

Karen BR

Mar 17

My experiences with Bank 5 have always been very pleasant and responsive. The assistant Branch manager Donna at the Somerset, Ma branch has always been so so helpful with my accounts. I have been with the bank for many years and love doing banking with them.

Cheryl Levesque

Mar 17

Awesome, personalized attention to my banking needs.

Mar 17

Everyone is always helpful there.

Debra

Mar 17

My request for a review of interest rates for my CD were taken serious and handled promptly. I received a call back within 2 business days. As promised! The representative was helpful and answered my questions and matched rates with a competitor bank.

Cynthia

Mar 14

Krystal Lopes is great to work with. She made the process of opening an account simple and fast. She is very knowledgeable and answered all the questions I had regarding my new account. I will refer all my family and friends to her for their banking needs.

Evan

Mar 14

We've been with Bank Five for many many years and have always had excellent customer service. Thank you!

Karen Moniz

Mar 13

Hailee in Dartmouth was absolutely fantastic to work with. She had mentioned how my upcoming HELOC was coming up and asked if I had plans for renewing it. She made the process very simple.

Georgette

Mar 12

He was very professional and worked with me trying to get my problem resolved

Jacinto

Mar 12

Friendly fast service went in to do a withdrawal. Teller was very nice and pleasant. Happy to be a customer at Bank 5

Joh

Mar 12

Donna was able to explain the process of my account to my understanding.

ROBERT DEPIN

Mar 12

The ease and comfort of a bank who has your understanding

Erin

Mar 12

It is always a pleasant visit. The staff are great and very helpful.

Elizabeth

Mar 12

Very helpfull

Lillian

Mar 12

Very helpful, friendly staff.

Mary

Mar 11

Dennis Hughes was continually provided me with updates as the process was proceeding. These updates helped us be an ease .

Peter

Mar 11

Awesome job as always

Donald

Mar 10

The young man that helped me was awesome! He was so helpful, kind and funny!

Susan

Mar 10

I have been with BankFive for 30 years. The Swansea Branch has been the greatest. Jared S. has been invaluable, trustworthy, an asset and made a significant difference in my banking needs.

Joseph Rapoza

Mar 10

Everyone at the branch is always pleasant and helpful

Francesca D.