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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 4.6 out of 5 based on 1522 reviews. See some of the reviews here.
William
Trustpilot
January 21
Excellent customer service.
Excellent customer service.
Stephanie
Trustpilot
January 21
I’ve been with bank five since I was a…
I’ve been with bank five since I was a kid I wouldn’t want to deal with any other bank Thank you
Mario carreiro
Trustpilot
January 21
always great job
always great job
Penelope
Trustpilot
January 21
New account
Opened an account for my 2 children and was pleased with friendliness of staff and safety precautions in place for COVID.
Karina
Trustpilot
January 20
It’s wonderful service
It’s wonderful service
William
Trustpilot
January 20
Easy
As always no fuss fix to my problem.
Robert
Trustpilot
January 20
Bank deposits.
I requested assistance in reviewing and changing some of my Bank 5 payroll deposits after I recently started a new job. Customer Service was great in helping with all that needed to be done. Thanks again.
Paul
Trustpilot
January 20
Service first
Convenient locations make transaction quick and easy. Tellers are friendly and competent.
Tim
Trustpilot
January 20
Great Banking
Fast, friendly service!
Lucia
Trustpilot
January 20
I have been banking with Bank 5 a few…
I have been banking with Bank 5 a few years now, Always had great service tellers are polite, and courteous, Manager is always greets you with a smile and pleasant.. I would recommend family and friends, to bank here...
Stuart
Trustpilot
January 20
Prompt and concise attention.
Prompt and concise attention from all of your staff! Makes banking a pleasure.
Salma Akter
Trustpilot
January 20
The best banking experience I ever…
The best banking experience I ever received any bank in the United States of America. Bank 5 should start giving trains to all the other banks around the country . I am very happy to do the banking with you guys. I will never give a chance to any other bank after I started banking with you guys. Keep up the good work. Thank you.
Nicole
Trustpilot
January 19
I love bank five
I love bank five. Everyone is helpful. I’d recommend the bank to friends and family
carole berube
Trustpilot
January 19
#1 for banking at Bank Five
#1 for Banking at Bank Five always positive interactions with Bank Five
Joseph
Trustpilot
January 19
Excellence
I have been with Bank 5 for over 30 yrs and they have outlasted and preformed better than the rest! Thank You
James Levesque
Trustpilot
January 19
Live on the Left Coast, but Bank5 is STILL my bank!
I was born in Fall River but have lived in California since 1980. BankFive has always remained my bank. They have great staff and excellent service.
Kathleen
Trustpilot
January 19
Competent and knowledgeable staff
Competent and knowledgeable staff. Willing to assist in every area.
Louis
Trustpilot
January 19
Excellent service and prompt service…
Excellent service and prompt service also cashier’s are helpful and friendly
Ryan
Trustpilot
January 19
I Love bank 5 they are the best bank in…
I Love bank 5 they are the best bank in fall river,Ma. The manager kyle, always make me feel like a top VIP customer great customer service glad to have bank 5 as my bank. The online app is also very handy for checking my account and keeping track of my money
Nicole
Trustpilot
January 19
I ALWAYS have a pleasant experience…
I ALWAYS have a pleasant experience when I visit bank5. I find that all of your employees are knowledgeable and happy to help. I recommend my bank to everyone. Keep being awesome!!!
Antonio
Trustpilot
January 19
Awesome bank to go to they are open 7-…
Awesome bank to go to they are open 7- days a week. Friendly staff and good service I would recommend it to anyone who wants to do banking with them.
Community Banking Resources
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