A New Online Banking Experience is Here
We're excited to introduce an updated Online Banking experience designed to make managing your accounts easier and more intuitive. You'll notice a refreshed look and feel when you log into Online Banking and use Bill Pay. You also have access to a new feature called Goal Builder that can help you organize your savings goals.
What's New?
- A Modernized Online Banking Experience. The new interface provides a refreshed appearance with improved navigation and a cleaner design, in both Online Banking and the BankFive mobile app. While some screens may look different, you still have access to the same accounts and banking features you've always had. The new design is incredibly intuitive, but if you have any questions, we’re here to help!
- Updated Bill Pay Experience. Bill Pay has also received a visual refresh with a cleaner, more modern interface. Your existing payees, scheduled payments, and recurring payments have remained in place.
- A New Feature Called “Goal Builder”. Goal Builder helps you organize your savings goals within an existing checking or savings account of your choice. Whether you're saving for a vacation, holiday shopping, a home project, or an emergency fund, Goal Builder lets you create individual goals and track your progress in one place. Goal Builder does not move or transfer money between accounts. Instead, it helps you visually set aside funds within your account so you can work toward specific savings goals with ease.

Questions you may have about the new Consumer Online Banking experience:
Do I need to re-download the BankFive mobile app?
No. These changes have been automatically applied to your existing BankFive mobile app.
Has my username or password changed?
No. You can log in using your existing credentials.
Does this impact Business Online Banking?
No. Our Business Online Banking and Consumer Online Banking interfaces are completely separate. This change is strictly for customers who log into Online Banking using the "Personal Online Banking" login link on our homepage, or the regular BankFive mobile app.
Have my Bill Pay settings carried over?
Yes. Your payees, payment history, scheduled payments, and recurring payments remain intact.
What is Goal Builder?
Goal Builder is a free tool that is now available in Online Banking. It helps you create and track savings goals within your existing checking or savings account.
Does Goal Builder move money between accounts?
No. Goal Builder does not move funds or create transfers. It simply helps you organize and visualize your savings goals.
Do I have to use Goal Builder?
No. Goal Builder is a completely optional feature available within Online Banking.
What if I can’t find something in the new interface?
Once you’re logged into the new Online Banking interface, if you have any questions you can contact us for assistance. You can send us a Secure Message in Online Banking, utilize the Secure Chat feature in Online Banking, or you can call us at 774-888-6100. We’re just a call or click away!