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Consumer Online Banking Update

Do I need to re-download the BankFive mobile app?

No. These changes have been automatically applied to your existing BankFive mobile app.

Has my username or password changed?

No. You can log in using your existing credentials.

Does this impact Business Online Banking?

No. Our Business Online Banking and Consumer Online Banking interfaces are completely separate. This change is strictly for customers who log into Online Banking using the "Personal Online Banking" login link on our homepage, or the regular BankFive mobile app.

Have my Bill Pay settings carried over?

Yes. Your payees, payment history, scheduled payments, and recurring payments remain intact.

What is Goal Builder?

Goal Builder is a free tool that is now available in Online Banking. It helps you create and track savings goals within your existing checking or savings account.

Does Goal Builder move money between accounts?

No. Goal Builder does not move funds or create transfers. It simply helps you organize and visualize your savings goals.

Do I have to use Goal Builder?

No. Goal Builder is a completely optional feature available within Online Banking.

What if I can’t find something in the new interface?

Once you’re logged into the new Online Banking interface, if you have any questions you can contact us for assistance. You can send us a Secure Message in Online Banking, utilize the Secure Chat feature in Online Banking, or you can call us at 774-888-6100.  We’re just a call or click away!

Not finding what you're looking for? Call us at 1-744-888-6100 or contact us online and we'd be happy to help!

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