A New Online Banking Experience is Coming September 15th
We're excited to introduce an updated Online Banking experience designed to make managing your accounts easier and more intuitive. Beginning September 15th, you'll notice a refreshed look and feel when you log into Online Banking and use Bill Pay. You'll also have access to a new feature called Goal Builder that can help you organize your savings goals.
Scheduled Online Banking Downtime
To complete this upgrade, Online Banking and the BankFive mobile app will be unavailable starting at approximately 8:00 AM on September 15th. We expect this downtime to last up to 8 hours. We apologize for this inconvenience and recommend planning ahead for the outage. Please note that any transfers scheduled within this downtime window will still run as scheduled.
What Can I Expect When I Log Back In?
- A Modernized Online Banking Experience. When you log into Online Banking and the BankFive mobile app after the update, you’ll notice a refreshed appearance with improved navigation and a cleaner design. While some screens may look different, you'll still have access to the same accounts and banking features you use today. The new design is incredibly intuitive, but if you have any questions once you access the new interface, we’re here to help!
- Updated Bill Pay Experience. Bill Pay is also receiving a visual refresh with a cleaner, more modern interface. Your existing payees, scheduled payments, and recurring payments will remain in place.
- A New Feature Called “Goal Builder”. Goal Builder helps you organize your savings goals within an existing checking or savings account of your choice. Whether you're saving for a vacation, holiday shopping, a home project, or an emergency fund, Goal Builder lets you create individual goals and track your progress in one place. Goal Builder does not move or transfer money between accounts. Instead, it helps you visually set aside funds within your account so you can work toward specific savings goals with ease.
Questions you may have about the upcoming Consumer Online Banking upgrade:
Do I need to do anything before the upgrade?
No. The update will happen automatically.
Will I need to re-download the BankFive mobile app?
No. These changes will be automatically applied to your existing BankFive mobile app.
Will my username or password change?
No. Once Online Banking becomes available again on September 15th, you can log in using your existing credentials.
Will my accounts or transaction history change?
No. Your accounts, balances, and transaction history will remain available.
Will there be any impact to Business Online Banking?
No. Our Business Online Banking and Consumer Online Banking interfaces are completely separate. This change is strictly for customers who log into Online Banking using the "Personal Online Banking" login link on our homepage, or the regular BankFive mobile app.
Will there be downtime?
Yes. Online Banking and the BankFive mobile app will be unavailable beginning around 8:00 AM on September 15th while we complete the upgrade. This downtime is expected to last up to 8 hours.
Will my Bill Pay settings carry over?
Yes. Your payees, payment history, scheduled payments, and recurring payments will remain intact.
What is Goal Builder?
Goal Builder is a free tool that will be available in the new Online Banking interface. It helps you create and track savings goals within your existing checking or savings account.
Does Goal Builder move money between accounts?
No. Goal Builder does not move funds or create transfers. It simply helps you organize and visualize your savings goals.
Do I have to use Goal Builder?
No. Goal Builder is a completely optional feature available within Online Banking.
What if I can’t find something in the new interface?
Once you’re logged into the new Online Banking interface, if you have any questions you can contact us for assistance. You can send us a Secure Message in Online Banking, utilize the Secure Chat feature in Online Banking, or you can call us at 774-888-6100. We’re just a call or click away!