We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
May 17
Great hometown Bank!
Bank5 has been my "go-to" bank for almost 20 years. The staff is top notch and ready to help.
ND
May 17
The branch I go to is friendly hard…
The branch I go to is friendly hard working people treat us like family .I am very satisfied with my bank 5 family on pleasant St fall River Mass.
Helena
May 17
Went above and beyond
Went above and beyond: the team at Bank5 went way above and beyond to help us close our home mortgage on time when no other banks could do so. They were very responsive, worked closely with our lawyers and seller to get everyone comfortable, and ultimately made the whole thing possible. We likely would've lost the opportunity to live in our dream home if it weren't for them. Thank you Bank5 team!
Nicholas Jenkins
May 17
People I dealt with were knowledgeable…
People I dealt with were knowledgeable and helpful.
Thomas
May 16
Great experience and everyone very…
Great experience and everyone very helpful. Always taking care of my banking needs! Ashley, Liz and Sarah are the best!!
Scott
May 16
The employees that I worked with were…
The employees that I worked with were very helpful and assisted me through the process. If I had any questions or concerns they were quick to respond and deal with anything I needed.
Anabela
May 16
service was pleasant and solved my…
service was pleasant and solved my challenges
Tracy. Repeat user.
May 16
I recently obtained a home equity loan…
I recently obtained a home equity loan (HELOAN) from Bank Five and was extremely satisfied with the entire experience. From start to finish, the process was smooth and efficient, demonstrating their commitment to customer satisfaction.
The application process was straightforward, thanks to their easy-to-navigate online platform. It provided clear instructions and allowed me to track the progress of my loan effortlessly
Additionally, the customer service at Bank Five was top-notch. Their representatives were knowledgeable, patient, and always ready to assist with any questions or concerns I had throughout the process.
Bank Five made securing a HELOAN a hassle-free experience. I highly recommend them to anyone in need of a home equity loan.
Eleonora
May 16
New Account opening
Opening an account was a pleasant experience that went smoothly with the bank manager! Using my ATM card for the first few times has also been easy & helpful!
Claudette
May 15
The person was very nice and helped me…
The person was very nice and helped me with fix my problem.
Also they answered the call fast.
Christine
May 14
bankfive took time to help me in my…
bankfive took time to help me in my situation and was very professional and helpful to bring success.
Stan
May 14
Rep was quick and easy video was very…
Rep was quick and easy video was very easy to use rep good guy
larry pizzi
May 10
it was so easy and did not take long to…
it was so easy and did not take long to resolve my questions
robert costa
May 10
Basic Banking
I’ve made basic deposits and withdrawals at Bank
Five for over twenty years. I’ve always found the
tellers helpful. The lines usually move quickly.
Lawrence Polin
May 09
Great experience with Wilfredo Salvador on new home purchase
We worked with Wilfredo Salvador on the purchase of our first home and had an excellent experience! Wil walked us through the whole process and explained all the steps early on during our initial application, making us feel a little more at ease about our search. During our search and while we were putting in offers, Wil was a great part of our team and was always in our corner making things easy! I’d recommend Wil and his whole team at Bank Five, they were great!
Gabriel
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