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Security Alerts

Unfortunately it's becoming more and more common for criminals to try and gain access to customers' personal and financial information.

It's our goal to alert you of any scams that appear to be legitimate communications from BankFive, explain how to identify a real message from us, and outline the steps you should take if you believe your information has been compromised.

Please keep your accounts safe by remembering these important tips:
  • BankFive will never initiate a phone call to you and ask for your account information.
  • You can't always believe caller ID. Thieves have been known to mask their phone number to look like a legitimate company's phone number.
  • If you are ever concerned about a caller claiming to be BankFive, hang up and call us back at our main public phone number: 1-774-888-6100.
  • If you receive an unexpected check from an unknown entity, it may be a scam. Bring any questionable checks to the bank and alert us to your concern so that we can notify the authorities if the checks are in fact fraudulent.
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Security Alert
A recent scam is targeting banking customers through email and text, claiming the customer's online banking account has been locked or disabled. Learn More

Scams to Watch out For

BankFive Security Response Team

If you receive any suspicious mail, emails, text messages, or phone calls purporting to be BankFive asking for your account or personal information, please contact us immediately at 774-888-6100 or toll free at 1-800-679-4420. Our Security Response team will review the messages, verify that they were not sent by BankFive, and help you to determine if your information has been compromised.

What we are doing:

We continually take a variety of steps to protect your sensitive personal information and accounts, including:
  • Monitoring accounts for indications of suspicious activity
  • Blocking and reissuing cards for affected accountholders
  • Reimbursing customers for confirmed fraudulent transactions

What you should do:

Consider these recommendations to verify the security of your personal information and account data:
  • Check your account for suspicious activity- review your account statements and transactions, and alert us if you notice anything amiss.
  • Enroll in alerts through Online Banking to warn of suspicious activity on your accounts.
  • If you have reason to suspect fraud, contact BankFive immediately by phone, by secure email within your Online Banking account, or in-person at any of our branch locations.

This American Bankers Association infographic explores cybersecurity and data breaches, outlining three main topics of interest for BankFive customers:
  1. Statistics about banks and security breaches
  2. What consumers think about data breaches
  3. What banks are doing to protect customers from breaches and cyber threats

cyber security info graphic

 
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