We have been notified of a recent scam targeting banking customers through email and text message. These communications claim to be from the customer’s bank, and state that the customer’s online banking account has been locked or temporarily disabled. These communications commonly claim that the account was locked due to things such as invalid login attempts, suspicious activity, or other security-related issues. Often, the communication will urge the customer to click a link to unlock or verify their account.
Please understand that BankFive will never send such an email or text message. If you receive a communication like this, do not click links within it, and do not provide the sender with any of your personal or financial information. If you have any questions about the validity of a communication purporting to be from BankFive, please call our Customer Contact Center at (774) 888-6100.
Please note that there are alternative versions of this scam as well. Scammers may send variations claiming to be from large well-known companies such as Apple, Facebook, or Google. We urge all of our customers to stay vigilant for these types of phishing emails, text messages and phone calls. For more information on how to spot and avoid phishing scams, please visit our Don’t Get Sucked in by Phishing Scams article, and please keep these important tips in mind:
Please understand that BankFive will never send such an email or text message. If you receive a communication like this, do not click links within it, and do not provide the sender with any of your personal or financial information. If you have any questions about the validity of a communication purporting to be from BankFive, please call our Customer Contact Center at (774) 888-6100.
Please note that there are alternative versions of this scam as well. Scammers may send variations claiming to be from large well-known companies such as Apple, Facebook, or Google. We urge all of our customers to stay vigilant for these types of phishing emails, text messages and phone calls. For more information on how to spot and avoid phishing scams, please visit our Don’t Get Sucked in by Phishing Scams article, and please keep these important tips in mind:
- BankFive will never initiate a phone call, email, or text message to you asking for your account information, sensitive personal information, or passwords.
- You can’t always believe caller ID or the “sender” name in an email. Scammers have been known to mask their phone numbers and email sender information to make it look like the communication is coming from a legitimate company.
- If you are ever concerned about a communication claiming to be BankFive, hang up the phone, or exit the text message or email, and call us back at our main public phone number to ask about the communication. Our Customer Contact Center can be reached at (774) 888-6100.