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Coronavirus Update
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COVID-19 Updates

Please note that face masks are now required inside all of our branches and offices. Thank you for your understanding and cooperation. 


Branch Hours Have Changed:

Effective Tuesday 9/7, BankFive hours are as follows:

Acushnet Avenue, County Street, Dartmouth, Globe, North, President Avenue, and Somerset branches:

  • Monday-Thursday:
    • Drive Up: 8:00 a.m. - 5:00 p.m.
    • Lobby: 9:00 a.m. - 3:00 p.m.
  • Friday:
    • Drive Up: 8:00 a.m. - 6:00 p.m.
    • Lobby: 9:00 a.m. - 5:00 p.m. 
  • Saturday:
    • Drive Up: 8:00 a.m. - 12:00 p.m.
    • Lobby: 9:00 a.m.  - 12:00 p.m. 


Bristol branch:

  • Monday-Thursday:
    • Drive-Up: 9:00 a.m. - 4:00 p.m.
    • Lobby: 9:00 a.m. - 4:00 p.m.
  • Friday:
    • Drive-Up:  9:00 a.m. - 6:00 p.m.
    • Lobby: 9:00 a.m. - 5:00 p.m.
  • Saturday:
    • Drive-Up:  9:00 a.m. - 12:00 p.m.
    • Lobby: 9:00 a.m. - 12:00 p.m.

Express branch:
 
  • Monday-Thursday:
    • Drive-Up: 8:00 a.m. - 5:00 p.m.
    • Lobby: 9:00 a.m. - 3:00 p.m.
  • Friday:
    • Drive-Up:  8:00 a.m. - 6:00 p.m.
    • Lobby: 9:00 a.m. - 6:00 p.m.
  • Saturday:
    • Drive-Up:  8:00 a.m. - 1:00 p.m.
    • Lobby: 9:00 a.m. - 12:00 p.m.
  • Sunday:
    • Drive-Up: 11:00 a.m. - 2:00 p.m.

Fairhaven and Swansea branches:
 
  • Monday-Thursday:
    • Drive-Up: 8:30 a.m. - 4:30 p.m.
    • Lobby: 9:00 a.m. - 3:00 p.m.
  • Friday:
    • Drive-Up:  8:30 a.m. - 6:00 p.m.
    • Lobby: 9:00 a.m. - 5:00 p.m.
  • Saturday:
    • Drive-Up:  8:30 a.m. - 12:00 p.m.
    • Lobby: 9:00 a.m. - 12:00 p.m.

Flint branch:
 
  • Monday-Wednesday:
    • Drive-Up: 8:00 a.m. - 4:00 p.m.
    • Lobby: 9:00 a.m. - 3:00 p.m.
  • Thursday:
    • Drive-Up: 8:00 a.m. - 5:00 p.m.
    • Lobby: 9:00 a.m. - 5:00 p.m.
  • Friday:
    • Drive-Up:  8:00 a.m. - 6:00 p.m.
    • Lobby: 9:00 a.m. - 6:00 p.m.
  • Saturday:
    • Drive-Up:  8:00 a.m. - 12:00 p.m.
    • Lobby: 9:00 a.m. - 12:00 p.m.

Our Corporate Office will remain open by appointment only. If you wish to schedule an appointment at our Corporate Office, please call us at 774-888-6100.


You can also reach our Customer Contact Center at 774-888-6100 during the hours below:

  • Monday-Wednesday: 7:30 a.m. - 5:00 p.m.
  • Thursday-Friday: 7:30 a.m. - 7:00 p.m.
  • Saturday: 7:30 a.m. - 3:00 p.m.
  • Sunday: 11:00 a.m. - 3:00 p.m.

     

FAQs

For a list of commonly-asked questions about banking during the COVID-19 pandemic, please visit our Coronavirus FAQs page.
 
Please remember that we are also ready to serve you through the following methods:

  • Call our Customer Contact Center at 774-888-6100.
  • Use Online Banking to pay bills, transfer funds, check balances, make loan payments, and more. You can also chat with us from within your Online Banking account. Reps are available Monday-Friday 8:00 a.m. – 4:30 p.m. If you don’t currently have an Online Banking account, you can register for one here.
  • Use our Video Banking service to chat with BankFive customer service reps face-to-face from your desktop computer Monday-Friday from 9:00 a.m. - 5:00 p.m. Also available on mobile devices by downloading the BankFive Video Banking app from the iOS App Store or the Google Play Store
  • Use Telephone Banking 888-833-5595 to check balances or make a transfer.
  • Use the BankFive mobile app to deposit a check, check your balance, or transfer funds.
  • Visit an ATM to make a cash withdrawal, cash deposit or check your balance.
  • Send us an inquiry via email: bankfivecustomerservice@bankfive.com