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Coronavirus Update
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Coronavirus Updates

Coronavirus Updates

For the well-being and safety of our customers, employees and community, BankFive branches will accept transactions through the drive-up, but branch lobbies will be closed until further notice.

Also, effective Monday, April 6th, branch drive-up hours will be as follows:

  • Monday-Friday: 8:00 a.m. - 5:00 p.m.
  • Saturday: 8:00 a.m. - 1:00 p.m.
  • The drive-up windows at our Dartmouth, Express, and Swansea branches will continue to be open on Sundays from 11:00 a.m. - 3:00 p.m.
Effective Monday, April 6th, our Customer Contact Center will close at 5 p.m. on Thursdays and Fridays. Our Customer Contact Center will operate on the following schedule:
  • Monday-Friday: 7:30 a.m. - 5:00 p.m.
  • Saturday: 7:30 a.m. - 3:00 p.m.
  • Sunday: 11:00 a.m. - 3:00 p.m.

Our online banking, mobile banking, and ATMs continue to be available 24/7. Safe deposit box customers who need to access their box may call their branch to schedule an appointment. If you have a loan closing, or have another essential banking need that cannot be conducted at the drive-up window, please call us at 774-888-6100 to schedule an appointment.

For a list of commonly-asked questions about banking during the COVID-19 pandemic, please visit our Coronavirus FAQs page.
 
Please remember that we are also ready to serve you through the following methods:

  • Call our Customer Contact Center at 774-888-6100.
  • Use Online Banking to pay bills, transfer funds, check balances, make loan payments, and more. You can also chat with us from within your Online Banking account. Reps are available Monday-Friday 8:00 a.m. – 4:30 p.m. If you don’t currently have an Online Banking account, you can register for one here.
  • Use Telephone Banking 888-833-5595 to check balances or make a transfer.
  • Use the BankFive mobile app to deposit a check, check your balance, or transfer funds.
  • Visit an ATM to make a cash withdrawal, cash deposit or check your balance.
  • Send us an inquiry via email: bankfivecustomerservice@bankfive.com

Other Helpful Information

  • It's common for fraudsters to take advantage of situations like this. Be cautious when ordering from websites, clicking on emails from unknown senders, or donating to charities. The Federal Trade Commission has a list of tips on their website to help you avoid coronavirus scams.

  • There is also a malicious website currently circulating on the internet, pretending to be a live map of "Coronavirus COVID-19 Global Cases by Johns Hopkins University". Visiting this website infects the user with an information-stealing program that can steal of variety of sensitive data. Links to this malicious site are likely being spread via infected email attachments, malicious online advertisements, and social engineering. Furthermore, anyone searching the internet for a Coronavirus map could unwittingly navigate to this malicious website. Please be extremely cautious when searching and browsing the internet, so you can avoid this malicious site. The site is known to have used the web address of "corona-virus-map[dot]com".

  • The Coronavirus Aid, Relief, and Economic Security Act (also known as the CARES Act) is aimed at providing assistance to American workes, families, and businesses. For more information on the CARES Act, please visit https://home.treasury.gov/cares.