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Coronavirus Update
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Coronavirus Updates

Coronavirus Updates

Our Flint, Globe, Acushnet Avenue, County Street, Bristol, Swansea, Somerset, North, President Avenue, Dartmouth, and Fairhaven branches are now open for lobby transactions Monday - Friday. Hours at these branches are as follows:

  • Monday-Friday
    • Drive-Up: 8 a.m. - 5 p.m.
    • Lobby: 9 a.m. - 3 p.m.
  • Saturday
    • Drive-Up: 8 a.m. - 1 p.m.
    • Lobby: By appointment only
  • Sunday (Swansea & Dartmouth branches ONLY)
    • Drive-Up: 11 a.m. - 3 p.m.
    • Lobby: By appointment only

Due to occupancy limits, our Express branch lobby is not available at this time. Express branch hours will remain as follows:‚Äč

  • Monday-Friday
    • Drive-Up: 8 a.m. - 5 p.m.
  • Saturday
    • Drive-Up: 8 a.m. - 1 p.m.
  • Sunday
    • Drive-Up: 11 a.m. - 3 p.m.

Our Main Office is currently open for appointments only. To make an appointment at our Main Office, please call us at 774-888-6100.


Our Customer Contact Center is available at 774-888-6100 to assist customers during the following hours:

  • Monday-Friday: 7:30 a.m. - 5 p.m.
  • Saturday: 7:30 a.m. - 3 p.m.
  • Sunday: 11 a.m. - 3 p.m.

Our online banking, mobile banking, and ATMs continue to be available 24/7. If you don’t currently have an Online Banking account, you can register for one here.

  • Use Online Banking to pay bills, transfer funds, check balances, make loan payments, and more. You can also chat with us from within your Online Banking account. Reps are available Monday-Friday 8:00 a.m. – 4:30 p.m.
  • Use the BankFive mobile app to deposit a check, check your balance, or transfer funds.

For a list of commonly-asked questions about banking during the COVID-19 pandemic, please visit our Coronavirus FAQs page.

Other Helpful Information

  • It's common for fraudsters to take advantage of situations like this. Be cautious when ordering from websites, clicking on emails from unknown senders, or donating to charities. The Federal Trade Commission has a list of tips on their website to help you avoid coronavirus scams.

  • There is also a malicious website currently circulating on the internet, pretending to be a live map of "Coronavirus COVID-19 Global Cases by Johns Hopkins University". Visiting this website infects the user with an information-stealing program that can steal of variety of sensitive data. Links to this malicious site are likely being spread via infected email attachments, malicious online advertisements, and social engineering. Furthermore, anyone searching the internet for a Coronavirus map could unwittingly navigate to this malicious website. Please be extremely cautious when searching and browsing the internet, so you can avoid this malicious site. The site is known to have used the web address of "corona-virus-map[dot]com".

  • The Coronavirus Aid, Relief, and Economic Security Act (also known as the CARES Act) is aimed at providing assistance to American workers, families, and businesses. For more information on the CARES Act, please visit