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Frequently Asked Questions

Helpful answers to the questions we get most.

We're always looking to make things as painless as possible for our customers, so we've compiled a list of some of the questions we're asked most. If you have a question that is not answered here, please don't hesitate to contact us via the button below, or by calling us at (774) 888-6100.  We are here to help!
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What is BankFive's routing number?
  • BankFive's routing number is 211370642. Our routing number is also located at the bottom of our website pages, in the footer section. You can also locate our routing number on your BankFive checks. The first grouping of numbers at the bottom of your checks is the bank's routing number, and the second grouping of numbers is your account number.
How can I order new checks?
  • You can order checks from our preferred partner, Harland Clarke. You can place your check order in any of our branches, or through Online Banking.
    • For personal accounts, log into your Online Banking account and clicking the "Check Order" link under the "Additional Services" menu.
    • For business accounts, log into your Online Banking account, and click the "Service Center" tab. In the "Account Services" box, you should see a "Reorder Checks" link. This will bring you to a page that lists your accounts, and you can order checks by clicking on the "Order Checks" link next to the account for which you'd like the new checks.
  • Please note that while there are many check providers who can print checks, Harland Clarke offers free added benefits including recovery support, lost wallet and document replacement, check replacement, and expanded support.
How do I change my mailing address?
  • You may change your mailing address by completing a Change of Address form. The form is available in Personal Online Banking by clicking on the "Address Change Request" link under the "Secure Forms" menu. You may also call us at (774) 888-6100 to have the form sent to you, or you may visit any of our 13 branch locations.
On which holidays is the bank closed?
  • BankFive follows the Federal Reserve's Holiday Schedule. BankFive will be closed on the following holidays. Please note that if the holiday falls on a Sunday, BankFive will be closed on the following Monday as well.
    • New Year's Day
    • Martin Luther King Jr. Day
    • Presidents Day (also referred to as Washington's Birthday)
    • Memorial Day
    • Independence Day (also referred to as the Fourth of July)
    • Labor Day
    • Columbus Day
    • Veterans Day
    • Thanksgiving Day
    • Christmas Day
  • In addition, the bank typically closes early on Christmas Eve and New Year's Eve. We recommend checking the BankFive homepage a few days in advance of Christmas Eve and New Year's Eve, as exact closing times will be posted there.
What fees are associated with BankFive accounts?
  • Please refer to our Fee Schedule for information regarding our fees.
How do I close my account?
  • You may close an account by calling us at (774) 888-6100, by visiting any of our 13 branch locations, or by sending a request by mail. If sending a request by mail, please include a signature for verification purposes, and please mail to BankFive, Attention Customer Contact Center, 79 North Main Street, Fall River, MA 02720.
How do I sign up for Online Banking?
  • You can sign up for personal Online Banking by clicking on the "Sign Up" link in the BankFive mobile app, or by clicking the "Register" link in the Online Banking box on our homepage.
  • You can sign up for business Online Banking by clicking on the "Register" link in the BankFive Business mobile app, or by clicking the "Register" link in the Online Banking box on our homepage.
How do I log into Online Banking?
  • You can log into your personal or business Online Banking profile via our homepage, or through the BankFive or BankFive Business mobile apps.
Where can I download the BankFive mobile app? Does BankFive offer Safe Deposit boxes?
  • Yes, for more information on our safe deposit boxes, and for a list of which branches they are offered at, please visit our Safe Deposit Boxes page.
How do I request eStatements?
  • For personal banking customers, log into Online Banking, and click the "eStatements" link under the "Additional Services" menu. For business banking customers, log into Online Banking, click the "eStatements" tab, and then click the "View eDocuments" link. You will need to review and accept our eDocuments disclosure and view a statement to complete the request.
What are the bank's hours?
  • Our hours vary by location. To view the hours for our specific locations, please visit our Locations page, and click on the "Hours, Directions & More" link next to your desired location.
What address should I mail my loan payments to?
  • Please mail your loan payments to Attention Loan Servicing, P.O. Box 1191, Fall River, MA 02722. Please include your payment voucher or account number with your check. You may also make loan payments from your BankFive account through Online Banking. Click the "Make a Transfer" link under the "Move Money" menu and select the payment and loan accounts from the list.
Can I make a deposit by mail?
  • Yes, please mail to Attention Branch, 79 North Main Street, Fall River, MA 02720, and please include a deposit slip or deposit instructions. You may also request a "Bank by Mail" envelope which includes a deposit slip.
How do I request a new debit card or ATM card?
  • If you already had a debit card or ATM card with us, and it has been damaged, lost, or compromised, please call us right away at (774) 888-6100. If you have never had a debit or ATM card with us before, and are looking to obtain your first card, you will need to complete an application. You can obtain this form in a branch, or by logging into your Online Banking account, and clicking on the "ATM/Visa Debit Card Application" link under the "Secure Forms" menu.
What should I do if my debit card or ATM card is lost or stolen?
  • To report a lost or stolen debit or ATM card, please call us immediately at (774) 888-6100 during normal business hours, or after hours at 1-800-472-3272.
How do I activate my debit card or ATM card?
  • Call 1-800-992-3808 and answer the prompts to activate your card.
What should I do if I forget my Online Banking username or password?
  • If you have forgotten your Online Banking password, click the "Forgot Password" link in the Online Banking login box on our homepage.
  • If you are a Personal banking customer and have forgotten your Online Banking username, click on the "Forgot Password" link in the Online Banking login box on our homepage, and then click on the "I forgot my username" link that appears at the bottom of the page.
  • If you are a Business banking customer and have forgotten your Online Banking username, please contact us at (774) 888-6100.
Can I use Mint.com to manage my BankFive accounts?
  • Yes. To use Mint.com with your BankFive accounts, you will first need to have an Online Banking account. Once you have established your Online Banking username and password, log into your Mint.com account, click the "Add Accounts" button, and search for "BankFive". To link your personal BankFive accounts, choose "BankFive (MA)". To link your business BankFive accounts, choose "BankFive(MA)- Business Banking". Once you have selected the appropriate profile, you will be prompted to enter your Online Banking username and password to link your accounts with Mint.com.
Where can I find my account number?
  • On your checks
    • Your account number is the second grouping of numbers at the bottom of your checks (the first grouping of numbers is the bank's routing number).
  • Within your Personal Online Banking account
    • Log into your Personal Online Banking account and click on the name of the account in the "My Accounts" section. Then, click on the downward pointing arrow under "Account Details". The type of account, the account number, the APY, the interest rate, and the accrued interest will now be visible.
  • Within your Business Online Banking account
    • Log into your Business Online Banking account. The account name, nickname, account number, current balance, and available balance should be visible.
  • By calling us
    • If you do not have checks or an Online Banking account, please call us for your account number at (774) 888-6100.
How do I change the legal name on my account?
  • If your name has changed, please visit one of our branches with your government issued ID. If your government ID does not yet reflect your new name, please bring proof of the name change (for example, your marriage license or divorce decree). Depending on the type of account, you may also need to complete a new signature card or account contract.
What should I do if I notice any suspicious activity or transactions in my account?
  • If you notice anything suspicious with your accounts, please call us immediately at (774) 888-6100 to provide details.
When will my mobile deposits become available?
  • Mobile deposits confirmed as received before 4:00 p.m. on a business day will be credited to your account the same day. Deposits confirmed as received after 4:00 p.m. on a business day, and deposits confirmed as received on holidays, or days that are not business days, will be credited to your account the following business day. For information on when your funds will become available (in other words, when you will be able to withdraw them), please review our Funds Availability disclosure by clicking on the "Your Ability to Withdraw Funds" link on our General Disclosures page. Information regarding mobile deposits can be found in the section titled "Deposits at Automated Teller Machines/Mobile Deposit".
Do you offer any special accounts for those under the age of 18, or over the age of 65? Why does my new BankFive credit card not have a BankFive logo on it?
  • Our credit card agreement with First National Bankcard ends on December 10, 2018. As of this date we will no longer offer credit cards through First National Bankcard. If you already have a credit card that was obtained through us, please note that you will receive a notice from First National Bankcard about the changes, as well as a new credit card from them that does not contain the BankFive logo.
If you have a question that is not answered here, please don't hesitate to contact us via our Contact Form, or by calling us at (774) 888-6100.
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