We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
May 02
Anthony Pauline
Anthony Pauline, the Assistant Branch Manager in Dartmouth was great to work with today. Helped open a couple of accounts.
Chris Gossler
May 02
Aknowlegement
Aknowlegement, welcome atomosphere , a very nice remodeled banking center with the right staff. Five Star service.
Pedro
May 02
Excellent communication
Excellent communication ! Happy to be on Bank 5 team ! Simone was very thorough with info leading up to the opening of account & also very quick . Thank you
Joao Afonso
May 01
Monica Botelho was my loan officer
Monica Botelho was my loan officer. She was awesome and helpful. She even called me after hours to make sure I was doing the right thing when i was confused. I would definitely recommend her to anyone interested in a home loan .
Don Levesque
May 01
The ladies knew their job
The ladies knew their job. Very professional service. Outstanding customer service.
Shelton
May 01
I made a request that was honored and I…
I made a request that was honored and I was pleased with the outcome.
Elena
Apr 30
The girl on the phone was very helpful…
The girl on the phone was very helpful & understanding.
Rita
Apr 30
Jared is so attentive and did…
Jared is so attentive and did everything to make my problem right.
Marilyn
Apr 30
Had a hold put on my account
Had a hold put on my account. CSR checked and asked if I knew about the charges. I said yes and he unlocked my account.
William
Apr 30
Customer service was polite
Customer service was polite, helpful and answered my question. I also was not on hold for very long either, which I appreciated immensely.
Nitty Gritty
Apr 29
El trato es muy especial tiene un gran…
El trato es muy especial tiene un gran carisma me sentí satisfecho con cada respuesta que recibi de casa pregunta que hice y dispuesta a ayudar en todo
Hector tejeda
Apr 28
Jared Smith is always extremely helpful…
Jared Smith is always extremely helpful and cordial, Excellent all round!
Thank you!
Andrea
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