Welcome to BankFive Mobile

Frequently Asked Questions

Below are some of the most Frequently Asked Questions about mobile banking. If you have any additional questions, or need help at any time, please click here to contact us or call 800-679-4420.


General Questions

What is Mobile Banking?

Mobile Banking gives the ability to access account information using 3 different options depending on your preference and the capabilities of your mobile device: 1) Via the browser (Mobile WEB) on your mobile device, 2) via the Mobile downloadable application (APP) for the iPhone and Android, or 3) via Mobile Text Banking. Both the browser and application options allow you to: view account balances or recent account activity, transfer funds, and find the nearest ATM or branch locations. The Text Banking option allows you to obtain account balances and view recent activity.

How much does this service cost?

BankFive Mobile Banking is free, however, there may be charges associated with text messaging and data usage on your mobile device. Check with your wireless device carrier for more information.

Is it secure?

Yes, the Mobile Banking service utilizes best practices from Online Banking, such as HTTPS, 128-bit SSL encryption, registration authentication questions, access with a User ID and Password, security authentication questions, and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the Mobile Banking service can access your accounts. In addition, no account data is ever stored on your mobile device. In the event your mobile device is lost or stolen, contact your carrier to lock your phone. No data is stored on your device for mobile banking, so none of your login information will be available in case your phone is lost or stolen.

Which wireless carriers are supported?

We support all the popular U.S. wireless device carriers, including AT&T, Sprint, T-Mobile, Verizon and Virgin Mobile. 

Do I need a text message or data plan with my wireless carrier?

A text messaging and/or data plan is highly recommended, as text and data usage can become expensive without them. If you do not have a data plan, please check with your wireless carrier for more information regarding these services. Please note that you are responsible for any charges incurred from your wireless provider.

Do I need to have Online Banking to use Mobile Banking?

Yes. For added convenience, Online Banking customers will simply use their same login credentials to take advantage of the Mobile Banking services. Once a 5Online Internet Banking customer, you can access the mobile capabilities right away!


Mobile Registration | Manage Accounts Questions

How do I Register for BankFive Mobile?

Follow these three simple steps to register for BankFive Mobile banking. BankFive customers must be enrolled first in 5Online, our online banking system, before using mobile banking services. 

  1. Log onto 5Online, and click the "Additional Services" tab, then "Mobile Banking"
  2. Follow the prompts to validate your phone.
  3. After you have registered, you can complete the mobile device enrollment process to access the BankFive Mobile Browser, downloadable application or Text Banking services. 

How do I change my Mobile Password?

Log into 5Online and click on "My Settings" in the top right hand corner. Here, you will be able to change your password for 5Online, which is also your ID and password for the mobile app and mobile web banking.

What if I forget my password?

Please visit www.bankfive.com and click on "Forgot Password" on the 5Online Banking portal. Follow the on-screen instructions.

What if I forget my User ID?

Please visit www.bankfive.com and click on "Forgot Password" on the 5Online Banking portal. Follow the on-screen instructions.


Security Questions

How do I securely leave my Mobile Banking browser session?

Select the Sign Off link to sign out of Mobile Banking and then close your browser through your mobile device browsing options. If you are using a downloadable app, click on sign off to stop your Mobile Banking session.

Can someone intercept my Mobile Banking transactions?

The 128-bit SSL encryption protects your information as it travels from your mobile device to BankFive. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure web applications.

What are some tips to keep my Mobile Banking experience safe?

Here are some tips and general good practices for banking on your mobile device:

  • Download and apply security updates and patches to your mobile browser when they are made available by your wireless provider. These are designed to provide you with protection from known possible security problems
  • To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources
  • Do not install pirated software or software from unknown sources
  • Limit unauthorized access to your mobile device. Do not leave your mobile device unattended during an open Mobile Banking session
  • Never save your User ID and Password in the mobile device, in memos, or anywhere on your device
  • Always remember to log off properly using the "Sign Off" button when you have completed your Mobile Banking activities
  • Be aware of the potential for fraudulent Mobile Banking apps

Is Mobile Banking as secure as other BankFive online services?

Mobile Banking offers the same security features and protection as our other online services, including encryption, and security questions. Mobile Banking users are protected by:

  • Firewall systems and intrusion detection software
  • Encryption of sensitive information that protects information sent over the Internet
  • Internationally recognized security standards and industry best practices
  • Profile and Password security